Medical Assistant MA IV and Phlebotomy Exp 2 years

Serotonin Centers•Winter Park, FL

82d•$18 - $24•Onsite

About The Position

Serotonin Centers is a leading anti-aging and wellness center seeking integral Medical Assistants (MAs) to deliver safe, seamless, and outcome-driven clinical experiences. MAs will support clients and practitioners across various services including hormone optimization, medical weight loss, recovery services, body sculpting, and aesthetics. The role involves end-to-end clinical operations support, from preparing clients and rooms to documenting services and educating clients on pre- and post-care. MAs will ensure clinical readiness, documentation accuracy, and client safety, collaborating with a multidisciplinary team to achieve exceptional client outcomes and retention.

Requirements

Certified/Registered Medical Assistant (CMA/RMA) preferred; phlebotomy certification a plus.
2+ years clinical experience in wellness, anti-aging, aesthetics, or ambulatory settings.
Proficiency with Zenoti.
Comfort with the Serotonin Coach app (Trainerize) and InBody.
Meticulous documentation, organization, and follow-through.
Ability to remain calm under pressure.
Empathetic communicator with strong client education skills and consultative mindset.
Strict HIPAA adherence and secure handling of PHI.
Adherence to sharps, biohazard, infection control, and emergency protocols.

Nice To Haves

Phlebotomy certification

Responsibilities

Perform client intake, including verifying identity, reviewing medical history, allergies, medications, and consent; capturing vitals and reason for visit.
Prepare rooms, instruments, and supplies for various services such as BHRT pellets, GLP-1 injections, IV/IM therapy, and aesthetics.
Ensure all equipment is clean, calibrated, and in working order prior to client arrival.
Assist practitioners with procedures like BHRT pellet insertion setup, GLP-1 medication preparation, IV/IM therapy, blood draws, and aesthetic procedures.
Perform phlebotomy, label, store, and ship labs per protocol, adhering to sharps, biohazard, and chain-of-custody standards.
Support medication administration, prior authorizations, and refill requests under licensed supervision.
Educate clients on medication timing, dosage, interactions, and post-care instructions, documenting all teaching and client understanding.
Maintain complete and audit-ready records in Zenoti (EMR) for all clinical encounters, including vitals, services rendered, lot numbers, consent forms, photos, and instructions.
Deliver clear and empathetic education on procedures, medications, supplements, and recovery.
Conduct post-procedure follow-ups via app/phone and escalate concerns.
Reinforce health coach plans and promote adherence to programs.
Monitor inventory of medications and consumables, perform cycle counts, and assist with ordering to prevent stockouts.
Maintain equipment logs and preventive maintenance records.
Uphold infection control and room turnover standards to ensure a clean, safe, and welcoming environment.
Partner with Health Coaches, NPs, Aestheticians, and the GM to deliver integrated care plans.
Support local events and outreach by providing clinical readiness, education, and booking follow-up consultations.
Complete all product/service training and demonstrate consultative communication skills.
Adhere to HIPAA, OSHA, and biohazard standards, including sharps disposal, infection control, and emergency protocols.
Attend daily huddles, review trackers, and support the GM with accurate reporting.
Capture client feedback and implement improvements.
Complete Compliance training and role-based meetings.