Medical Assistant - Pediatrics - (FT, 40 hrs, Evenings/Weekends) (SEIU)

Boston Medical Center•Boston, MA

6d•Onsite

About The Position

Boston Medical Center (BMC) is a large and busy healthcare network, serving as the largest provider of trauma and emergency services in New England. It emphasizes community-based care and is committed to providing excellent and accessible health services to all, functioning as the largest safety-net hospital in New England. BMC is also the primary teaching affiliate of Boston University School of Medicine and a founding partner of Boston HealthNet. The organization aims to make Boston the healthiest urban population in the world through its Vision 2030 goal. This position is within the Pediatrics Clinic and operates on a full-time schedule.

Requirements

High School Diploma
Completion of a Medical Assistant Training program
Ability to pass clinical competency testing
Ability to effectively speak, read, and write using the English language
Ability to perform basic math and quantitative measurements (e.g., obtain height and weight, abdominal girths, measure urine output, calorie counts)
Ability to enter and retrieve computerized information/data
Physical ability to push, transfer, and pull heavy loads (e.g., independently transport average-sized patient via wheelchair and stretcher)
Physical ability to meet core job requirements in accordance with practice setting demands for the patient populations regularly served
Effective interpersonal skills to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff
Organizational skills to set priorities and efficiently complete assigned work
Ability to accurately interpret and utilize basic medical terminology and abbreviations
Ability to manage stress related to patient care issues, and changing organizational climate and personnel issues

Nice To Haves

CMA (Certified Medical Assistant) preferred
Additional language skills (beyond that of English) in languages appropriate to the patient populations served by the Medical Center are a plus
2 years of service work experience in a health care setting strongly preferred
Multilingual
Previous pediatric/adolescent experience preferred

Responsibilities

Under the supervision of the Nurse Manager, provides medical/nursing support functions to provider staff in an ambulatory setting.
Performs specimen procurement (phlebotomy) and related specialized procedures according to BMC policy and procedures, based on standards set by the American Association of Medical Assistants (AAMA).
Assists clinical staff in the safe and efficient delivery of patient care.
Obtains and documents required patient information, including age, weight, address, next of kin, etc.
Timely notifies clinical staff of any changes or unusual findings relative to patient information and/or unit functioning.
Assists clinical staff during procedures and exams, including performing room set-ups, assisting patients with preparation steps (e.g., dressing/undressing), handing of instruments/supplies, acting as a chaperone, and holding or restraining patients.
Instructs patients/families as directed by clinical staff, including explaining procedures and reinforcing discharge/procedure/instructions.
Obtains EKG when ordered.
Performs phlebotomy/obtains specimens as ordered, prepares blood samples/specimens for ordered tests, completes required order forms/labels, and arranges for/delivers specimens to appropriate labs/drop-off points.
Reviews charts for accuracy and completeness, including obtaining and documenting/filing lab/test results, interviewing patients, completing pre-procedure/checklist, and retrieving/calling for old records.
Schedules appointments and/or procedures/surgeries to ensure efficient patient care.
Transports/escorts patients/families as needed to ensure efficient patient care.
Demonstrates the knowledge and skills necessary to provide care appropriate to the age groups of patients regularly served.
Obtains and documents pulse, respiration, blood pressure, weight, and height.
Performs a variety of clerical and support duties to promote/ensure efficient area operations.
Answers the telephone and patient/visitor inquiries, identifying unit, self, and role; responds to caller/patient/visitor needs within the scope of the role, or takes and delivers messages in a timely manner.
Prepares records for clinic sessions, including re-filing at the close of the session.
Obtains and enters charge information.
Orders, stocks, and organizes area equipment, supplies, and materials in accordance with budget/par levels.
Performs related general office duties, including taking inventory, picking up and delivering correspondence, and photocopying.
Checks and cleans area equipment, including performing safety and quality testing.
Performs exam/procedure room turnover between patient visits/procedures, including cleaning and restocking.
Identifies emergency/urgent situations and initiates appropriate response actions within the scope of the role, including notifying clinical staff of medical emergencies and initiating “CODE” procedures.
Acts in a manner that protects the confidentiality of patient, employee, and hospital information at all times.
Acts in a manner that supports a positive and collaborative work environment and is congruent with established standards, policies, procedures, and regulations.
Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts, seeking assistance from their supervisor when needed.
Seeks out and acts upon constructive feedback regarding daily performance and works toward achieving goals identified during performance evaluations.
Participates in staff meetings/initiatives, including appropriate quality improvement and education activities.
Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations (e.g., DPH, Joint Commission, fire codes, OSHA).
Consistently adheres to attendance, safety, and infectious disease control policies/standards and remains consistently available on the unit.
Remains knowledgeable and follows appropriate policies, procedures, and work rules, including policies regarding hours of work, absenteeism, and tardiness.
Participates in ongoing educational activities to maintain technical competency and update requisite skills in their area of responsibilities; maintains required competencies.
Attends in-services on new equipment, procedures, and programs; maintains accurate annual education record.
Completes annual mandatory educational requirements (e.g., safety regulation and infection control standard review, departmental and unit-specific competencies).
Maintains a presentable appearance in accordance with dress code requirements, including wearing a visible hospital I.D. badge that identifies self as a Medical Assistant.
Assists in the orientation of new staff; serves as a resource to float staff.
Adapts to changing patient and unit needs, including offering assistance to other team members, floating, and adjusting assignments.
Collaborates with the charge nurse/nurse manager/supervisor to coordinate break periods with unit activities.
Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patient diversity.
Organizes care to function efficiently, effectively uses hospital resources (e.g., equipment, supplies, personnel), and completes assignments within an appropriate time frame.
Utilizes hospital’s attributes of RESPECT as the basis for decision making and to facilitate the division’s hospital mission.
Follows established hospital infection control and safety procedures.
Performs all other related duties as assigned.