Medical Assistant - Early Embrace

ChenMed•Memphis, TN

7d•$17 - $24•Onsite

About The Position

The Care Promoter 1, Early Embrace is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks that help keep medical centers running smoothly. Duties vary depending on the center’s size, location, and type. Clinical duties are performed under direct physician supervision and in accordance with state medical practice acts. As an integral member of a physician-led care team, this position supports excellent, comprehensive primary care for a defined patient population. The role includes recording vital signs, patient interviews, and medical histories; preparing patients for examinations; assisting physicians; performing routine screening tests and non-critical procedures; collecting lab specimens; performing basic waived lab tests; and supporting medication administration and other care activities under physician supervision. The Care Promoter also maintains supplies and equipment, documents care accurately, handles patient phone messages, supports prescription calls when authorized, and provides health coaching with weekly follow-up calls. The position requires a high school diploma or GED, graduation from a nationally accredited medical assistant, patient care technician, EMT, or paramedic program, at least one year of relevant work experience, and BLS for Healthcare Providers. Local, regional, and nationwide travel of up to 10% may be required, and the employee should be flexible to work weekends as needed.

Requirements

High school diploma or equivalent education (GED).
Graduation from a nationally accredited Medical Assistant, Patient Care Technician, EMT, or Paramedic program.
At least 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic.
BLS for Healthcare Providers certification.
Knowledge and understanding of general medical assistant functions, practices, processes, procedures, techniques, and methods.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Strong interpersonal, customer service, oral communication, written communication, time management, and organizational skills, with compassion and empathy for patients and families.
Basic phone and computer operation skills.
Ability to collaborate effectively with physicians, clinicians, and other care team and center staff.
Problem-solving mindset focused on patient needs and team goals; attention to detail and ability to maintain organized systems that support timely patient flow.
Ability to remain calm in busy or stressful situations.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, as well as database and presentation software.
Ability and willingness to travel locally, regionally, and nationwide up to 10% of the time; flexibility to work weekends as needed.
Fluency in spoken and written English.

Nice To Haves

Bilingual Spanish or Creole skills.
Experience working with geriatric patients.
Experience with an EMR system.

Responsibilities

Measure and record patient vital signs and document patient interviews and medical histories.
Identify and communicate patient needs to the PCP, clinician, specialist, or other clinical personnel.
Prepare patients for examinations, perform routine screening tests, assist physicians with exams, and explain treatment procedures and physician instructions to patients.
Observe patients and report changes in their condition to the appropriate clinical personnel.
Perform non-critical medical and therapeutic procedures based on medical instructions.
Collect phlebotomy and other laboratory specimens and perform basic waived laboratory tests.
Prepare and administer medications; change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and maintain accurate, legal, and ethical documentation.
Process patient phone messages, return calls, route messages to team members, and contact patients to obtain and relay information for physicians.
Call prescriptions in to pharmacies with physician approval and authorization; authorized individuals may use the ChenMed Rx system to support physician medication dispensing.
Provide health coaching to a defined patient group and follow up with coached patients through weekly calls.
Perform other duties as assigned or modified at the manager’s discretion.