Urology - Medical Assistant

Beacon Clinic•Coeur d'Alene, ID

About The Position

Beacon Clinic is seeking a Medical Assistant to support patient care in its urology clinic. The role involves assisting providers with examinations and procedures, coordinating clinical and administrative tasks, and helping ensure patients receive compassionate, personalized care. Beacon describes the work as flexible and stimulating, with opportunities for advancement. The Medical Assistant rooms patients, gathers clinical information and specimens, supports testing and procedures, maintains current patient records, coordinates appointments and referrals, and responds to patient needs. The position also involves phlebotomy, EKG testing, refill requests, call triage, and maintaining clean, stocked exam rooms. Beacon Clinic provides medical oncology and hematology, radiation oncology, rheumatology, and urology services. Its stated mission is to accompany patients throughout their cancer journey and provide compassionate, personalized care. Its core values are compassion, grace, honesty, humor, respect, and trust.

Requirements

  • High school diploma or equivalent.
  • CMA certificate or equivalent experience, with willingness to earn CMA certification.
  • CPR/BLS certification required upon hire.
  • Compassionate and caring bedside manner.
  • Excellent customer service and communication skills.
  • Detail-oriented and organized.
  • Ability to manage conflict with good resolutions.
  • Ability to multitask and anticipate providers’ needs.

Nice To Haves

  • Three years of experience as a medical assistant or in a related role is preferred.
  • Proficiency in EKG, venipuncture, and managing lab work and genetic testing is a plus.
  • Medical oncology terminology is strongly preferred.

Responsibilities

  • Room patients; collect vital signs and specimens; administer shots; and carry out orders such as labs, biopsies, and referrals.
  • Assist with patient intake forms, including social and family history, medication lists, review of systems, and preventative measures.
  • Prepare patient charts and review imaging, labs, pathology, and other reports to ensure records are current.
  • Schedule follow-up appointments, prior-authorization procedures, and hospital admissions.
  • Return phone calls within 24 to 48 hours of receipt.
  • Monitor patient progress and evaluate follow-up actions needed to meet patient needs throughout the care experience.
  • Evaluate, document, and distribute applicable clinical correspondence in a timely manner.
  • Perform phlebotomy and routine or specialty blood draws, including applicable specimen processing and quality controls.
  • Perform EKG testing per provider orders.
  • Process medical refill requests, help triage patient calls, and manage referrals to hospitals or other ambulatory facilities.
  • Keep exam rooms clean, stocked, and ready for patients.
  • Assist providers with patient exams and procedures as needed.

Benefits

  • Paid time off.
  • Eight paid holidays when the clinic is closed.
  • Health insurance, including dental and vision.
  • 401(k) plan.
  • Professional development fund.
  • Employee Assistance Program.
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