Medical Assistant, Senior

UPMC•Wexford, PA

11d•Onsite

About The Position

UPMC University of Pittsburgh Physicians is hiring a full-time Senior Medical Assistant to support Passavant Neurology in Wexford. The role assists physicians with patient care and related clerical, environmental, and organizational tasks, while helping lead the team’s day-to-day workflow and office procedures. The schedule is Monday through Friday, with one possible late shift per week; weekends and holidays are not required. Free parking is available. The Senior Medical Assistant supports clinical operations, patient flow, records management, room preparation, and patient education. The role also guides and trains clinical staff, assists management with supervisory activities, and works with the Manager to identify improvements in clinical and non-clinical functions, infection control, and patient assessments.

Requirements

High school diploma or equivalent.
Successful completion of a Medical Assistant Program or equivalent hospital program (LPN/RN/EMT), successful completion of a certification examination (AMT, AAMA, NAHP, NCCT, or NHA), or at least one year of patient care experience.
Demonstrate proficiency in three practice category-specific tasks.
Basic computer skills and knowledge of medical terminology, examination responsibilities, and diagnostic and treatment room responsibilities.
CPR based on AHA standards, including didactic and skills demonstration components, within 30 days of hire.
Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR).
Act 34 clearance.

Responsibilities

Guide workflow and assign tasks to other clinical staff.
Assist management staff with supervisory activities and participate in creating and implementing departmental goals, processes, and procedures.
Mentor, orient, and provide ongoing training to current and new staff members.
Serve as the department super user for Epic Care.
Work with the Manager to identify opportunities to improve clinical and non-clinical functions, infection control procedures, and patient assessments.
Guide routine staff meetings to communicate procedural changes that improve service quality and patient safety.
Demonstrate proficiency in all practice category-specific tasks.
Send and receive patient medical records in accordance with HIPAA and applicable state and federal regulations.
Obtain laboratory and X-ray reports, hospital notes, and referral information; complete forms and requisitions; schedule appointments; and verify insurance coverage and patient demographics.
Prepare and manage charts, file information appropriately, and perform other front-office responsibilities as needed.
Prepare patient rooms and set up instruments and equipment according to department protocol.
Clean exam and procedure rooms, instruments, and equipment between visits; follow scheduled maintenance procedures and maintain appropriate records.
Manage supplies and restock exam and procedure rooms.
Review schedules and organize patient flow; accompany patients to exam or procedure rooms and assist with walking, transfers, dressing, specimen collection, and exam preparation as needed.
Collect patient information and history, take vital signs, and perform screenings according to provider guidelines.
Relay instructions to patients and families and provide individualized education and supportive counseling as needed.
Answer calls and provide pertinent information, including patient education, as directed.
Administer injectable medication and vaccines under physician direction and supervision when appropriate.
Perform phlebotomy, EKGs, and level-one laboratory work; perform clinic procedures according to policy and procedure; assist physicians with procedures; and document patient information in the medical record.
Comply with requirements of regulatory agencies, including OSHA, CLIA, and the Pennsylvania Department of Health.
Maintain strict confidentiality of medical records and other data and comply with UPMC Health System policies and procedures.