Medical Assistant - Bilingual English/Spanish

Winters Healthcare • Winters, CA

19h • Hybrid

About The Position

Winters Healthcare is seeking a passionate, flexible, and motivated Medical Assistant, fluent in English and Spanish, to join their team as a float Medical Assistant. This role involves supporting and collaborating with care teams at two sites, building trusting patient relationships, and ensuring exceptional care. The Medical Assistant will help monitor and manage provider schedules for a smooth patient flow, greet patients, record visit reasons, perform and record vital signs, administer immunizations, and perform phlebotomy. They will also follow up on labs, referrals, and prescription refill requests. The ideal candidate is a quick learner, organized, bilingual, has a strong customer service background, enjoys working with people, and possesses strong communication skills, including active listening, to build effective, trusting relationships and provide exceptional care.

Requirements

• Bilingual fluency in English and Spanish (required).
• Graduation from an accredited medical assistant training program, or technical school;
• Knowledge of medical assisting practices, including vital signs, immunizations, and phlebotomy.
• Strong organizational skills with attention to detail and accuracy.
• Excellent communication and active listening skills, with the ability to build trust and rapport with patients and staff.
• Ability to work collaboratively in a team-based, patient-centered care environment.
• Proactive thinking, ability to adapt to working with several teams, and maintain exceptional customer service.
• Proficiency with computers, standard office equipment, and Electronic Health Records (OCHIN Epic preferred)
• Commitment to outstanding customer service and high-quality patient care.
• Emotional intelligence and sound judgment in handling sensitive situations.
• CPR Certification (or receipt of certification within 60 days of hire)
• Significant background in providing outstanding customer service
• Bilingual fluency in English and Spanish (speak, read, and write) is required.
• Well-organized and detail-oriented, with ability to prioritize tasks and manage time effectively in an integrated setting
• Strong interpersonal skills with ability to build trusting relationships with patients, coworkers, and community.
• Demonstrated customer service and ability to create a welcoming, supportive environment for all patients
• Effective oral and written communication skills, including active listening.
• Demonstrated ability to work as part of a team, collaborating with all levels of the team
• Emotional intelligence, flexibility, and problem-solving skills in dynamic or stressful situations.
• Working knowledge of medical assistant duties, including vital signs, immunizations, phlebotomy, and specimen handling.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and experience with electronic health records (EHR); familiarity with OCHIN Epic preferred.
• Commitment to Winters Healthcare’s mission of providing accessible, relationship-based care to underserved populations.

Nice To Haves

• Previous health center experience and working with integrated behavioral health teams preferred.
• Familiarity with county programs such as Family PACT, CHDP, and Healthy Families.

Responsibilities

• Communicate, collaborate, and work in a team-oriented environment supporting our model of care
• Greet and escort patients; record chief complaints and vitals; provide immunizations, perform blood draws when directed to do so by the licensed care team provider.
• Assist providers with patient care including coordinating referrals, labs, and prescription refill requests.
• Keep medical supplies stocked
• Perform designated diagnostic procedures
• Give injections
• Perform blood draws
• Screen provider telephone calls
• Provide medical education
• Work in a team-based environment supporting the Relationship-Based Model of Care
• Manage provider-patient panel, including chart preparation and follow-up.
• Monitor the provider’s daily patient schedule.
• Perform and record vital signs (TPR, BP, weight, height) relevant to the complaint.
• Record chief complaint or reason for visit.
• Assist with examinations and minor surgeries as needed.
• Perform phlebotomy and prepare lab specimens for pickup.
• Conduct office lab tests and maintain control records.
• Perform diagnostic tests as directed (e.g., ECG, pulmonary function).
• Administer immunizations and injections for all ages.
• Provide patient education materials.
• Screen and follow up on patient calls, addressing questions or relaying messages.
• Document patient-related activities in charts (e.g., injections, messages).
• Complete referrals and schedule specialty appointments.
• Support quality improvement initiatives as required.
• Maintain cleanliness of countertops, exam rooms, and lab equipment.
• Order and receive medical supplies.
• Assist front office with reception duties and general cleaning.
• Other duties as assigned.

Benefits

• Full health insurance benefits (medical, dental, vision, supplemental long-term disability, life insurance/ AD&D, and employee assistance program) - 95% sponsored for employee, and 70% sponsored for dependents.
• 45 Wellness days per equivalent year
• 9 paid Holidays off
• Additional 2 weeks of PTO (based on years of service, hours worked, and 4DWW hours). (~58+ days off)
• 401K retirement match at 3%
• Flexible Spending Account (FSA)
• $350 scrub allowance upon hire
• $200 scrubs allowance each year after the first.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree