Bilingual Medical Virtual Assistant (Spanish - English)

Winning Assistants

9h • $6 - $8 • Remote

About The Position

Our client is seeking a highly organized, detail-oriented, and proactive Bilingual Medical Virtual Assistant (Spanish-English) to support front desk operations, scheduling coordination, and medical administrative workflows for a fast-paced clinical practice serving children and adults on the autism spectrum. This role is essential in creating operational stability and reducing scheduling and communication errors within the practice. The ideal candidate is someone who thrives in structured environments, communicates clearly and consistently, and can confidently manage multiple administrative responsibilities while following detailed operational procedures. As the Bilingual Medical Virtual Assistant, you will handle incoming and outgoing calls in both English and Spanish, manage appointment scheduling, support documentation workflows, maintain patient records, and assist with billing and administrative tasks. You will be expected to independently follow a detailed 20-step SOP process, ensuring accuracy, consistency, and efficiency across daily operations. Strong attention to detail is critical, particularly when handling clinical documentation, scheduling updates, patient coordination, and communication follow-through. The client is looking for someone who is highly dependable, process-driven, and proactive about preventing issues before they happen. This role is ideal for someone with prior remote healthcare administrative experience who enjoys creating structure, supporting patient coordination, and contributing to a mission-driven clinical environment.

Requirements

• Minimum 1 year of experience in a remote healthcare or medical administrative role
• High proficiency in both Spanish and English (spoken and written)
• Experience handling high-volume calls in a professional healthcare setting
• Proven experience with appointment scheduling and patient coordination
• Strong attention to detail, especially with clinical documentation and scheduling workflows
• Ability to follow detailed SOPs independently with minimal supervision
• Comfortable working in a fast-paced clinical environment
• Self-directed learner with strong problem-solving ability
• Professional, organized, and dependable under pressure
• Must be proficient in speaking and writing English & Spanish very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)
• Reliable laptop or desktop computer.
• High-speed connection (minimum 10 Mbps).
• Noise-canceling headset.
• Webcam for virtual meetings.
• Quiet, professional environment.

Nice To Haves

• Experience with insurance verification workflows
• Experience providing billing support
• Experience in behavioral health, therapy, or clinical environments
• Experience working with EHR/EMR systems
• Experience with Passage Health (primary EHR)
• Experience with Microsoft systems
• Experience with RingCentral (phone system)
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

Responsibilities

• Handle all incoming and outgoing calls in both Spanish and English
• Manage email communications and client correspondence
• Provide professional and compassionate patient support
• Coordinate scheduling updates and appointment confirmations
• Manage appointment scheduling and calendar coordination
• Execute and independently follow a detailed 20-step SOP workflow
• Support session documentation and verification processes
• Maintain accurate client data and patient records
• Assist with billing and invoicing processes
• Support insurance verification workflows when needed
• Provide general administrative and operational support
• Help maintain organized and efficient clinical workflows

Benefits

• Access to world-class support for questions, guidance, contract matters, and client communication.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed