About The Position

The Medical Assistant assists providers with patient care, chart management, appointment scheduling, and in-office procedures. The role may also assist the front desk with clerical duties as needed. The Medical Assistant is expected to present a positive image of the medical office and provide compassionate, high-quality support to patients and the healthcare team. Responsibilities include supporting patient flow and care, performing assigned clerical and environmental tasks, and following organizational procedures. The position is based in a medical office and exam/procedure-room environment in Findlay, Ohio, with potential exposure to communicable diseases and other conditions common to medical offices. The employee must use appropriate body mechanics when transferring or assisting patients and be able to lift supplies weighing up to 30 pounds.

Requirements

  • High school diploma.
  • Certified or Registered Medical Assistant certification required (CMA, RMA, or ABR-OE).
  • At least one year of work experience in a public-contact job.
  • Knowledge of the healthcare field and information that must be conveyed to patients and their families.
  • Ability to perform tasks correctly and identify equipment problems, correcting them or notifying a supervisor.
  • Interpersonal tact and diplomacy; ability to understand patient education needs and effectively share information with patients and families.
  • Ability to adapt to changing priorities, communicate clearly, project a pleasant and professional image, and plan, prioritize, and complete delegated tasks.
  • Ability to demonstrate compassion and caring, apply written instructions and standardized work practices, and maintain effective relationships with physicians, coworkers, patients, and patients’ families.
  • Ability to use appropriate body mechanics when transferring or assisting patients and lift up to 30 pounds.

Nice To Haves

  • Graduate of a medical assisting program.
  • Work experience in a medical office environment.

Responsibilities

  • Comply with HIPAA and OSHA regulations and policies.
  • Check schedules and organize patient flow; accompany patients to exam or procedure rooms and assist them with walking, transfers, dressing, specimen collection, and exam preparation as needed.
  • Collect patient histories and perform screenings according to provider guidelines.
  • Assist physicians and nurses with procedures, chart patient information, relay instructions to patients and families, and answer calls with pertinent information.
  • Send and receive medical records; obtain lab and imaging reports, hospital notes, and referral information.
  • Complete forms and requisitions, schedule appointments, verify insurance coverage and patient demographics, and manage charts to ensure information is complete and properly filed.
  • Set up instruments and equipment according to department protocols; clean rooms, instruments, and equipment between visits to maintain infection control.
  • Clean the sterilizer according to its scheduled maintenance program and maintain appropriate records.
  • Order, sort, store, and restock supplies and exam/procedure rooms.
  • Respect and promote patient rights, respond appropriately to emergency codes, and promptly share patient- or staff-related problems with immediate supervisors.
  • Assist the front desk with clerical duties when needed and perform other duties as assigned.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • A variety of à la carte benefit options
  • Wellness incentive program
  • Leadership and development training program
  • Career growth and development opportunities
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