West Region Float Team MA

Yale New Haven Health•Stratford, CT

About The Position

The West Region Float Team Medical Assistant assists physicians and other providers with patient care, rooming patients, and clerical, environmental, and organizational tasks. The role includes appointment scheduling and chart management, providing patients with information to help them use practice services, and conveying a positive image of the practice. Employees are expected to understand and support YNHHS’s vision and mission and demonstrate its values of integrity, patient-centeredness, respect, accountability, and compassion.

Requirements

High school diploma or equivalent.
Meet one of the following: graduate of an accredited medical assistant certificate or phlebotomy program; certification as a certified nursing assistant, emergency medical technician, or paramedic. Employees joining through a merger or acquisition may meet educational requirements through an appropriate combination of education, relevant experience, and current competencies.
At least one year of experience as a medical assistant, certified nursing assistant, emergency medical technician, ambulatory care associate, patient care associate/technician, paramedic, or phlebotomist. New graduates of an accredited medical assistant certificate program with less than one year of experience will be considered.
Ability to follow directions effectively and consistently.
Mature, compassionate, and caring attitude, with sensitivity to the diverse needs of the patient population.
Flexibility, cooperation, and ability to adapt to changing demands of the role.
Ability to use appropriate communication techniques to meet role requirements and foster positive interactions.

Nice To Haves

CCMA, CMA, AAMA, or RMA certification/registration; certification or registration may be accepted in lieu of graduation from an accredited medical assistant school.
Basic Life Support (BLS) certification.

Responsibilities

Identify self to patients and families, explain care-team roles, escort patients to exam or procedure rooms, and prepare patients for visits.
Obtain and document clinical information and measurements, which may include vital signs, height, weight, blood pressure, EKG, specimen collection, phlebotomy, INR, pulse oximetry, and spirometry.
Document medical, surgical, family, and social histories, problem lists, and medications in EPIC; perform screenings according to provider guidelines.
Assist physicians and providers with procedures, obtain pre-authorizations when needed, convey instructions, and provide resource materials and referrals as directed.
Maintain patient records, manage and check the EPIC in-basket, and promptly answer and return calls with relevant information.
Send and receive medical records, abstract new-patient records into EPIC, obtain requested laboratory and radiology reports, hospital notes, and referral information, and complete forms and requisitions.
Perform cross-trained front-desk duties, including greeting patients and visitors, answering calls, scheduling appointments, and maintaining and scanning medical records.
Set up instruments and equipment according to department protocols; follow infection-control principles and clean exam rooms, procedure rooms, instruments, and equipment between patient visits.
Clean and document maintenance of the sterilizer when applicable, and order, sort, and store supplies according to department policy.
Protect patient autonomy, confidentiality, and dignity; support timely and accurate provider billing and maintain knowledge of practice policy, HIPAA, coding, OSHA, and applicable CLIA regulations.
Respond promptly to urgent and non-urgent patient issues and promptly share patient- or staff-related problems with the supervisor.
Work with the Care Coordinator on Patient Centered Medical Home initiatives; attend and participate in staff meetings.
Collaborate on health-promotion and disease-prevention programs, quality-improvement activities, and evaluation activities; advocate for vulnerable individuals and populations.
Contribute to ongoing educational experiences and a work environment focused on continuous quality improvement.
Interact effectively and professionally with people of varied ages, backgrounds, identities, lifestyles, and abilities.
Coordinate patient and family feedback efforts and participate in interventions that address identified needs.
Assist with or perform chaperone duties for medical procedures as needed, and perform other duties as required.