About The Position

Performs routine clinical and administrative duties in support of assigned area or office. Reviews patient charts to ensure imaging is available and all pertinent information to maximize appointment. Follows up on reported issues and assists with service recovery. Maintains equipment and medical supplies, including reordering, stocking, cleaning/disinfection per protocol, and troubleshooting. Maintains examination areas. Manages and facilitates all in-basket messages and patient phone calls. Rounds with patients in practice to ensure Excellent Patient Experience is met. Under the supervision of physician, physician assistant, nurse practitioner or nurse, assists with performing patient assessments and treatments. Obtains and accurately documents patient vital signs, height and weight, takes brief history on current illness or injury, current medications, allergies, required screenings, and other pertinent information as appropriate. Performs basic diagnostic procedures and specimen collection, including phlebotomy, splint application and procedural tray/room set-up. Activates of My Chart Accounts where appropriate. Ensures Telehealth connectivity for scheduled appointments and troubleshoots as needed. Performs administrative or clerical duties as assigned, including scanning, reception, scheduling, data entry, and patient registration. Reviews/Documents Social Determinants. Provides education/resources as needed. Monitors and communicates changes in patient condition. Documents patient care provided. Provides discharge instructions and follows up with patient as needed. Recognizes and seeks help in emergent situations.

Requirements

  • Accredited Program (Required)
  • BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association (AMERICAN HEART), BLS American Heart RQI E-Card (BLS AHA-RQI ECARD) - American Heart Association (AMERICAN HEART), BLS Cert American Heart_non ecard (BLS AHA) - American Heart Association (AMERICAN HEART), BLS Certification Grace (BLS GRACE) - Employee Grace Period for Essential Credential (GRACE), BLS Cert Red Cross (BLS RC) - Red Cross (RED CROSS)
  • Graduate of an accredited EMT (Emergency Medical Technician) or MA (Medical Assistant) Diploma program, possess Medical Assistant Registration or Medical Assistant Certification; or have six (6) months of patient care experience.
  • Six (6) months of patient care experience in lieu of graduate of an accredited Medical Assistant or EMT program.

Responsibilities

  • Reviews patient charts to ensure imaging is available and all pertinent information to maximize appointment.
  • Follow-up on reported issues and assists with service recovery.
  • Maintains equipment and medical supplies, including reordering, stocking, cleaning/disinfection per protocol, and troubleshooting.
  • Maintains examination areas.
  • Manages and facilitates all in-basket messages and patient phone calls.
  • Round with patients in practice to ensure Excellent Patient Experience is met.
  • Under the supervision of physician, physician assistant, nurse practitioner or nurse, assists with performing patient assessments and treatments.
  • Obtains and accurately documents patient vital signs, height and weight, takes brief history on current illness or injury, current medications, allergies, required screenings, and other pertinent information as appropriate.
  • Performs basic diagnostic procedures and specimen collection, including phlebotomy, splint application and procedural tray/room set-up.
  • Activates of My Chart Accounts where appropriate.
  • Ensures Telehealth connectivity for scheduled appointments and trouble shoots as needed.
  • Performs administrative or clerical duties as assigned, including scanning, reception, scheduling, data entry, and patient registration.
  • Reviews/Documents Social Determinants.
  • Provides education/resources as needed.
  • Monitors and communicates changes in patient condition.
  • Documents patient care provided.
  • Provides discharge instructions and follows-up with patient as needed.
  • Recognizes and seeks help in emergent situations.
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