Assistant Service Manager - BMW Pembroke Pines

Holman•Pembroke Pines, FL

1d•$109,750 - $170,115

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman has an exciting opportunity for an Assistant Service Manager to join the team at BMW of Pembroke Pines. What You’ll Do Support the Service Manager in overseeing daily service department operations to drive operational excellence and consistent customer satisfaction. Assist in leading, coaching, and mentoring Service Advisors, technicians, and support staff by setting clear expectations and reinforcing best practices. Help ensure a customer‑first culture by delivering exceptional service experiences and promptly addressing customer concerns or escalations. Monitor repair order flow, technician productivity, and shop capacity to maximize efficiency and minimize cycle times. Support departmental financial performance by assisting with budget management, expense control, and revenue‑driving initiatives. Ensure all vehicle repairs and services meet BMW factory standards and quality requirements. Enforce compliance with dealership policies, warranty guidelines, safety regulations, and environmental standards. Assist with training, onboarding, and continuous development of service staff to support career growth and performance improvement. Track and analyze key performance indicators (KPIs) such as CSI scores, labor efficiency, service throughput, and customer retention. Partner with leadership to identify opportunities for process improvement and implement initiatives to enhance efficiency and customer satisfaction. Stay current on BMW service technologies, tools, and processes to support innovation and operational improvement. Collaborate with internal teams to coordinate service promotions and customer engagement efforts. What We’re Looking For Bachelor’s degree or equivalent automotive service experience Additional automotive or leadership certifications preferred Proficiency in MS Office and dealership management systems 3–5+ years of experience in an automotive service environment Strong knowledge of BMW service operations, dealership practices, and industry standards Demonstrated experience supporting service teams, managing workflows, and delivering exceptional customer service Strong organizational, communication, and problem‑solving skills Ability to support and implement process improvements to increase efficiency and service quality #LI-AK1 At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type): Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental leave Paid Military Leave Tuition Reimbursement Benefits: Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements. Pay: We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $109,750.00 - $170,115.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings. Artificial Intelligence Statement We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to: Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es). Misrepresent or embellish qualifications, skills, or experience Create false or misleading representations of identity (e.g., deepfakes or altered images/videos) Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process. Equal Opportunity Employment and Accommodations: Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact [email protected] This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements

Bachelor’s degree or equivalent automotive service experience
Proficiency in MS Office and dealership management systems
3–5+ years of experience in an automotive service environment
Strong knowledge of BMW service operations, dealership practices, and industry standards
Demonstrated experience supporting service teams, managing workflows, and delivering exceptional customer service
Strong organizational, communication, and problem‑solving skills
Ability to support and implement process improvements to increase efficiency and service quality

Nice To Haves

Additional automotive or leadership certifications preferred

Responsibilities

Support the Service Manager in overseeing daily service department operations to drive operational excellence and consistent customer satisfaction.
Assist in leading, coaching, and mentoring Service Advisors, technicians, and support staff by setting clear expectations and reinforcing best practices.
Help ensure a customer‑first culture by delivering exceptional service experiences and promptly addressing customer concerns or escalations.
Monitor repair order flow, technician productivity, and shop capacity to maximize efficiency and minimize cycle times.
Support departmental financial performance by assisting with budget management, expense control, and revenue‑driving initiatives.
Ensure all vehicle repairs and services meet BMW factory standards and quality requirements.
Enforce compliance with dealership policies, warranty guidelines, safety regulations, and environmental standards.
Assist with training, onboarding, and continuous development of service staff to support career growth and performance improvement.
Track and analyze key performance indicators (KPIs) such as CSI scores, labor efficiency, service throughput, and customer retention.
Partner with leadership to identify opportunities for process improvement and implement initiatives to enhance efficiency and customer satisfaction.
Stay current on BMW service technologies, tools, and processes to support innovation and operational improvement.
Collaborate with internal teams to coordinate service promotions and customer engagement efforts.

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.