Medical Assistant, Vascular Surgery

Mass General Brigham•Dover, NH

1d•Onsite

About The Position

Mass General Brigham is a not-for-profit organization dedicated to patient care, research, teaching, and community service, striving to provide exceptional care through high-performing teams. The Mass General Brigham Medical Group, a system-led operating entity, delivers high-quality, low-cost, innovative community-based ambulatory care, including primary care, specialty care, behavioral and mental health, urgent care, outpatient surgery, endoscopy, imaging, cardiac testing, and infusion across Massachusetts, New Hampshire, and Maine. Wentworth Health Partners Cardiovascular Group, part of this system, offers expert care from fellowship-trained, board-certified vascular specialists, collaborating with experienced doctors, nurses, technologists, and clinicians at Wentworth-Douglass Hospital to deliver coordinated, patient-centered care. They treat all aspects of vascular health using both minimally invasive and traditional surgical options, focusing on accurate diagnosis and effective treatment for optimal patient outcomes.This position is for a full-time, 40-hour Medical Assistant to support the growing Vascular Surgery practice, working Monday through Friday, between 8:00am and 5:00pm. The primary location is 10 Members Way in Dover, NH, with occasional cross-coverage at the Portsmouth, NH practice at 67 Corporate Drive. The Medical Assistant plays a key role in both direct patient care and administrative support for patients primarily with vascular wounds, post-operative amputations, peripheral vascular disease, and complex surgical follow-up needs. Clinical responsibilities include rooming patients, obtaining vital signs, documenting patient information, assisting with dressing changes, wound care management, and supporting post-operative recovery plans. This role is critical for patient education, comfort, and continuity of care, involving close collaboration with surgeons, nurse practitioners, nurses, and other clinical team members in a multidisciplinary care environment. The vascular surgery practice is experiencing significant growth, with plans to expand services to a second location in Portsmouth to improve patient access and support increasing demand. This role is an essential part of a highly collaborative and supportive environment, working closely with surgeons, advanced practice providers, nurses, and clinical support staff across both the outpatient clinic and hospital setting. Active physician recruitment is underway to support continued growth, expanded provider access, and the transition to clinic locations in Dover and Portsmouth. The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Requirements

High School Diploma or Equivalent.
Direct MA experience or medical field work 1-2 years.
Strong interpersonal and communication skills.
Ability to prioritize tasks in complex and busy environments.
Accuracy and attention to detail.
Comply with all local, state, and federal privacy and confidentiality rules and regulations.
Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
Comprehensive knowledge of medical terminology, procedures, and protocols.
Proficiency in electronic health record (EHR) systems and medical office software.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Managing one's own time and the time of others.

Nice To Haves

Associate's Degree Medical Assisting.
Basic Life Support [BLS Certification].
Certified Medical Assistant [National Certification].
Prior experience with EPIC.
Surgical care settings experience.
Specialty clinical areas experience.
Ambulatory care experience.
Strong communication and organization.

Responsibilities

Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
Maintains inventory of immunizations and check expiration dates.
Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.
Rooming patients.
Obtaining vital signs.
Documenting patient information.
Assisting with dressing changes.
Wound care management.
Supporting post-operative recovery plans.
Patient education.
Scheduling appointments.
Managing patient flow.
Direct interaction with patients to ensure their comfort and address concerns.
Collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.