Medical Assistant Triage

EXPRESS PAIN AND URGENT CARE PLLC•San Antonio, FL

7d•Hybrid

About The Position

Epic Pain Management is seeking a reliable, organized, and patient-focused Medical Assistant – Triage to join their clinical team. This position will primarily be based at their Airport location in San Antonio, but the Medical Assistant must be flexible and willing to travel to and provide coverage at other Epic Pain Management locations throughout San Antonio. The Medical Assistant – Triage plays an important role in ensuring that new and established patients are properly triaged, patient charts are accurate and up to date, and providers have all necessary clinical information available before each patient visit. At Epic Pain Management, every patient interaction matters. Their Medical Assistants are an essential part of the clinical team and help ensure patients receive efficient, professional, and compassionate care. As a Medical Assistant – Triage, you will work closely with providers and clinical staff to maintain efficient patient flow, accurate medical records, and properly prepared charts.

Requirements

Certified or Registered Medical Assistant (required)
Previous Medical Assistant experience in a clinical setting
Ability and willingness to travel between Epic Pain Management locations throughout San Antonio (required)
Reliable transportation (required)
Proficient with electronic medical record (EMR) systems
Strong knowledge of medical terminology
Experience reviewing patient medical histories, medications, and allergies
Strong documentation and organizational skills
Excellent attention to detail and accuracy
Ability to manage multiple patients, charts, and priorities simultaneously
Strong communication and patient-service skills
Ability to work efficiently in a fast-paced clinical environment
Dependable, adaptable, and comfortable working with different providers and clinic teams
Ability to maintain patient confidentiality and comply with HIPAA requirements

Nice To Haves

Pain management experience strongly preferred
Previous experience with patient triage and chart preparation preferred
Bilingual in English and Spanish highly preferred

Responsibilities

Triage new and established patients in a timely, professional, and efficient manner
Room patients and prepare them for their scheduled provider visit
Obtain and accurately document vital signs, pain assessments, chief complaints, and other required clinical information
Review and update patient medical histories at each visit
Review and update medication lists and allergies
Identify and document changes in the patient's medical history or current condition
Ensure required clinical information is complete and accurate before the provider enters the room
Communicate relevant patient concerns or changes to the provider or appropriate clinical team member
Maintain efficient patient flow while providing a professional and compassionate patient experience
Prepare patient charts for upcoming clinic schedules
Maintain chart preparation approximately one week in advance whenever possible
Review prepared charts again the day before the scheduled clinic
Identify schedule changes, add-ons, cancellations, or missing clinical information
Confirm medical history, medications, allergies, and other required information are available and accurate
Identify incomplete documentation or missing records prior to the patient's appointment
Ensure providers have the necessary information available to efficiently evaluate and treat patients
Review upcoming patient schedules and create the UDS list for the following clinic day
Identify patients requiring urine drug screening according to established protocols and provider direction
Ensure UDS-related information is accurately documented
Communicate UDS requirements to the appropriate members of the clinical team
Support accurate and complete pain management documentation
Review upcoming patient schedules to determine whether imaging is required for the visit
Confirm necessary imaging and imaging reports are available prior to the patient's appointment
Ensure imaging required for provider review is accessible in the patient's chart
Identify missing imaging or records and communicate the need for follow-up before the scheduled visit
Assist with coordinating necessary medical records when appropriate
Accurately document patient information and clinical updates in the electronic medical record (EMR)
Maintain complete, accurate, and timely patient documentation
Ensure patient charts reflect current medical history, medications, allergies, and other relevant clinical information
Review charts for completeness and accuracy
Maintain patient confidentiality and comply with HIPAA requirements at all times
Support providers and clinical staff with daily patient flow
Prepare exam rooms and clinical areas as needed
Maintain clean, organized, and properly stocked patient care areas
Assist with clinical duties within the Medical Assistant's training and scope of responsibility
Follow infection control, OSHA, HIPAA, and Epic Pain Management safety and clinical protocols
Communicate effectively with providers, management, and other members of the clinical team
Assist other clinical staff as needed to maintain efficient clinic operations
Perform other duties as assigned based on patient care and operational needs