Medical Assistant Trainer

TGH Urgent Care powered by Fast Track•Tampa, FL

3d•Onsite

About The Position

The Medical Assistant Trainer (known internally as Clinical Outcomes and Quality Assurance Coordinator -COQA Coordinator) provides operational and clinical training assistance to support TGH Urgent Care powered by Fast Track’s mission to provide an exceptional patient experience. The COQA Coordinator works collaboratively with the Director of Quality and Organizational Development (DQOD) and senior leadership in the implementation of new hire and ongoing training programs for all team members. This role works closely with the DQOD to implement the Quality and Safety program. They work closely with the DQOD to ensure regulatory compliance and accreditation, and to use patient data and reporting outcomes to drive company-wide, evidence-based improvements and assist with quality improvement measures.

Requirements

Effectively manages own time, conflicting priorities, self, composure, and professional development; self-motivated and self-starter with ability to work independently with limited supervision
Ability to work effectively in a fast-paced environment with demonstrated ability to juggle competing priorities and demands from a variety of individuals
Ability to work effectively with sensitive and confidential material and in sometimes emotionally challenging situations
Ability to follow established office routines and organizational policies
Ability to think creatively and innovatively, identifying opportunities to improve processes, enhance training effectiveness, and drive continuous organizational improvement
High School diploma or equivalent
Certified Medical Assistant, Florida licensed LPN, Certified PCT or Florida licensed BXMO or RT
Experience teaching clinical skills- this includes time spent as a mentor, student precepting, new staff onboarding/training
Proficient in Microsoft Office Suite
Excellent verbal and written communication skills
Ability to adapt to various learning styles of team members
Reliable transportation required

Responsibilities

Coordinates, trains, and oversees the onboarding and new hire training of Medical Receptionist, Medical Assistant, Licensed Practical Nurses (LPN), Patient Care Technicians (PCT) and X-ray Technicians.
Works with the Director of Quality and Organizational Development (DQOD) to coordinate and oversee the continued training and re-training of frontline team members.
Promotes a culture of safety, high-reliability, patient and staff engagement, and performance excellence
Collaborates with DOQD in the development and updating of new and existing training courses and clinical resources
Partners with the DQOD to implement the organization’s quality and patient safety program.
Completes regular on-site clinic audits to ensure staff understanding and compliance of accreditation standards
Regularly reports the outcomes of quality measurement and improvement activities following site surveys to the DQOD
Coordinates with DQOD and senior leadership to oversee and measure training program outcomes
Proposes recommendations for policy improvements and clinical resources
Provides training to Regional Office Managers on conducting on-site audits and implementing quality improvement and training initiatives