Medical Assistant - Telehealth

Nevada Health Centers I•Carson City, NV

1d•Hybrid

About The Position

The Telehealth Medical Assistant participates in the delivery of excellent medical services in a patient centered health home environment with an emphasis on the prevention of disease; preparation of the patient for examination and/or procedures; administers medications under direction of the provider; performs in-office procedures and lab procedures under direction of the telehealth provider; sterilizes instruments and ensures compliance with OSHA regulations. This position will actively participate in and support quality improvement activities and the clinical practice teams with these efforts. The telehealth medical assistant will also provide clinical support to the telehealth team, train other medical assistants who act as telehealth presenters in their clinics, travel to schools or other locations to train nurses, staff, or other medical assistants, and travel to other locations to present patients for telehealth.

Requirements

High School Diploma or GED equivalent required.
Current CPR/BLS certification
Certificate of Completion of a Medical Assistant Program or equivalent experience
National certification with NHA as a Clinical Certified Medical Assistant (CCMA). If not currently nationally certified must obtain within 180 days of employment.

Nice To Haves

Telehealth experience preferred.
Good oral and written communication skills
Skill in operating computer databases
Ability to read, write, and calculate mathematical figures
Knowledge of and ability to understand Telehealth Program requirements
Ability to complete required documentation and paperwork
Respect and protect confidential data
Relate to employees, patients, and the public to develop and maintain effective patient and work relationships
Must be able to accept and function in stressful situations
Knowledge of CPT and ICD-9-CM coding
Knowledge of examination, diagnostic and treatment room procedures

Responsibilities

Prepare patients for virtual examination and treatment
Take patient histories and vital signs
Assist with scheduling of tests and treatments
Maintain patient files, record and other information
Attend required meetings and participate in committees as requested
Work closely with the telehealth supervisor and/or providers to receive guidance and instruction for treating patients
Complete appropriate documentation in EHR on all patients treated
Maintain appropriate communication and good interpersonal skills with supervisors, staff and patients to ensure coordinated efforts and provision of high quality service
Utilize formal channels of communication to report concerns, personal requests and patient issues
Manage time effectively to complete all patient treatments and related activities as assigned
Maintain telehealth equipment in a clean and safe condition at all times
Demonstrate support to others by offering help, providing education, proficiency testing, etc.
Report to work properly dressed according to the approved dress code
Utilize equipment that interfaces with NVHC EMR system (e.g. telehealth endpoint and eripherals.)
Adhere to established telehealth workflows for the project that are consistent with organizational standards.
Recommend modifications as you identify potential areas for
When working offsite, prepare exam and treatment rooms with necessary instruments
Administer injections and applies dressings as instructed
Prepare and maintain supplies and equipment for treatments, including sterilization
Observe all infection control policies
Under the direction of the Supervisor of Telehealth, implement telehealth programs at project locations according to established implementation plans
In collaboration with IT, operational, clinical staff, Telehealth Project Manager or Director of Telehealth provide and/or coordinate clinical and non-clinical training for project participants (to include both the originating site staff and the distant site providers)
In collaboration with the marketing department, Telehealth Project Manager or Director of Telehealth, coordinate, manage, and/or participate in marketing opportunities for the project to include both printed services as well as on and off-site events
Collaborate with billing and coding leadership to supervise front desk staff
Facilitate proper billing in conjunction with the rev cycle team and front desk staff
Facilitate telehealth care pathways in conjunction with clinical leadership
Learn, follow, monitor, and educate others on telehealth workflows, policies and procedures
Performs other work-related duties
Facilitate understanding of program protocols and policies with telehealth users, to include medical assistants, nurses, and providers
Arrange for and perform training of telehealth end users, providing proficiency testing, and maintaining training records
Mentor new telehealth program end users
Perform random quality assurance checks with participants, which could include review of documentation, review of protocols & procedures, and/or performance of ongoing training proficiencies
Facilitate telehealth workspace for providers in the telehealth department.
Routinely communicate program progress and/or concerns with the Telehealth Supervisor and/or Director of Telehealth
Complete coursework, learning conferences, or training as assigned by the Telehealth Supervisor and/or Director of Telehealth
Ensure HIPAA compliance and patient confidentiality
Ensure proper computer policy and procedures are followed
Ensure cleanliness of work environment at all times
Performs other work-related duties as requested by the Telehealth Supervisor and/or Director of Telehealth