Telehealth Medical Assistant - Moreno Valley
About The Position
Executive Mental Health (EMH) has been providing Telehealth services since 2020, offering remote assessment and treatment for cognitive, behavioral, and emotional conditions. Their HIPAA-compliant videoconferencing platform allows patients to receive care without leaving their homes or care facilities. The Telehealth Medical Assistant acts as a 'Telehealth Concierge,' ensuring patients receive quality care from clinicians while adhering to safety measures. This role coordinates visits, transports Telehealth equipment between patient rooms, and provides a warm introduction before therapy sessions. The assistant collaborates closely with EMH clinicians, liaisons, and facility staff, helping to build rapport, identify potential patients, and facilitate referrals.
Requirements
- In-person visits to all Skilled Nursing locations are required.
- Experience in infection control and PPE.
- Must pass a background check.
- Must have active cellular service for communication with staff.
Nice To Haves
- Safety training in preparation for working with COVID-19 positive patients face-to-face.
- Weekly/Monthly COVID-19 testing.
- Traveling to different facilities upon request, commute can vary.
- Flexibility with scheduling.
- Availability on the weekends.
Responsibilities
- Visit assigned skilled nursing facilities for daily work assignments.
- Transport Telehealth equipment from patient to patient for Telehealth Services at partner skilled nursing facilities.
- Assist Clinical Staff Team Members by discussing Telehealth services with new patients.
- Coordinate care with both Clinical Staff and Facility Staff.
- Provide and gather patient’s medical documentation as instructed by clinical staff member.
- Manage daily preparation checklist for equipment care (sanitization, recharging, safe keeping/storage).
- Work closely and provide follow up with facility staff members as needed.
- Develop a working knowledge of the Telehealth web application (Doxy).
- File clinical documentation as directed by facility staff.
- Provide technology troubleshooting (general knowledge of WIFI, internet connectivity).
- Provide live support as needed.
- Be able to lift a minimum of 35 lbs.
- Adhere to all standards found within the HIPAA Compliance Privacy Regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
