Medical Assistant Team Leader| East JTB& Kernan| Full Time | Days

UF Health•Jacksonville, FL

14d

About The Position

Under the direction of an appropriate manager—Director, Practice Administrator, Operations Manager, or Office Manager—the Medical Assistant Team Leader supervises and coordinates day-to-day clinic activities and personnel matters for back-office staff in an ambulatory setting. The role serves as a liaison among staff, departments and practices, and patients. The Team Leader also performs Medical Assistant functions and supports patient care, clinic operations, staff development, compliance, quality management, and customer service.

Requirements

At least 2 years of experience in a physician office.
At least 1 year of Medical Assistant experience in the same or a similar specialty.
High school diploma or GED equivalent.
Certified Medical Assistant (CMA) certification required at time of hire.
Basic Life Support (BLS) required at time of hire.

Nice To Haves

Registered Medical Assistant—nationally certified—preferred at time of hire.

Responsibilities

Perform all Medical Assistant functions.
Participate as an active care team member in coordinating patient care.
Implement and provide appropriate clinical support alongside the planned activities of the ambulatory setting to support medical providers.
With guidance from the immediate manager, assist with personnel and payroll functions for assigned personnel, including participating in hiring and training and providing ongoing coaching and performance feedback.
Ensure appropriate budgetary standards are implemented for labor and supply monitoring.
Ensure clinical staff comply with regulatory and organizational policies and procedures, and recommend changes as identified.
Participate in regulatory and proficiency checks for quality management and accreditation requirements.
Implement and monitor processes for maintaining test results and referrals to other departments for physician staff.
Maintain a high level of back-office customer service in contacts with patients, physicians, and other departments, in person or by telephone.
Participate in performance improvement projects.
Perform additional duties as assigned.