Team Lead Medical Assistant-Multi-Specialty Clinic - Methodist

IU Health • Indianapolis, IN

1d

About The Position

The Medical Assistant Team Lead is a front-line leader supporting daily operations across Vascular Surgery, Cardiovascular Surgery, and Nephrology. Working closely with the Practice Manager, this role supports efficient clinic flow and a positive experience for patients, providers, and staff. The newly created position will help shape workflows, support Epic readiness, and prepare for the new Academic Health Center opening in 2027.

The role combines Medical Assistant duties with functional guidance for support staff and coordination of administrative services. The Team Lead supports the Practice Manager in overseeing daily operations across all three service lines, serves as the first point of contact for MA team questions and day-to-day needs, and escalates issues as appropriate. The position also supports onboarding and ongoing staff development, coordinates with nursing and administrative teams, and contributes to workflow and clinic-experience improvements.

The position is full-time, Monday through Friday, from 8:00 a.m. to 4:30 p.m., with no travel required. The team includes five Medical Assistants and works in a collaborative, patient-centered, fast-paced, high-volume clinic averaging more than 80 patients per day.

Requirements

• High school diploma or equivalent.
• Graduation from a Medical Assistant program and/or certification from an accepted organization, including AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (NCMA), or AMCA (CMAC).
• Certified Medical Assistant certification is required.
• AHA Basic Life Support certification for healthcare workers is required.
• At least two years of experience as an MA II or III is required.
• Clinical externship or hands-on clinical experience.
• Knowledge of ICD-10 and CPT coding.
• Ability to work effectively in a fast-paced healthcare environment.
• Ability to perform multiple tasks simultaneously.
• Basic math skills and accurate data collection and entry skills.

Nice To Haves

• Experience in a high-volume clinic setting.
• Previous lead, mentoring, or leadership experience.
• Experience working across multiple specialties.
• Experience supporting operational or workflow improvements.
• Confidence coaching and guiding peers and leading in a manager's absence.
• Strong communication skills with providers, nursing staff, and team members.
• Comfort facilitating huddles and group discussions and navigating challenging conversations.
• Ownership, accountability, adaptability, sound judgment, and the ability to develop practical solutions to clinic-flow issues.
• Ability to balance patient experience, provider needs, and operational efficiency.
• Positive, professional, organized, dependable, and resilient under pressure; able to motivate and redirect team members when needed.

Responsibilities

• Room patients and support clinic flow throughout the day.
• Coordinate daily clinical workflows across Vascular Surgery, Cardiovascular Surgery, and Nephrology.
• Support providers, nurses, and other clinical team members.
• Assist with patient throughput and operational efficiency while maintaining workflow standards and high-quality patient care.
• Coach, mentor, and support Medical Assistants; help onboard staff and model best practices in patient care and clinic operations.
• Serve as the operational point person and first contact for MA team questions and needs when leadership is unavailable, escalating issues to the Practice Manager as appropriate.
• Monitor patient rooming, provider readiness, and clinic pacing to identify and address flow disruptions.
• Identify workflow challenges and recommend practical solutions.
• Participate in and potentially lead daily huddles; facilitate team discussions.
• Help implement workflow improvements, best practices, and consistent team practices.
• Collaborate with nursing and administrative teams to coordinate clinic operations.
• Contribute to initiatives improving patient flow, operational efficiency, and the overall clinic experience.
• Support Epic readiness and operational transformation efforts.
• Coordinate administrative services and, as needed, scheduling, training, inventory, or inpatient and outpatient consult activities.
• Perform computerized physician order entry only when directed by the assigned physician.

Benefits

• 401(k) retirement savings with employer match.
• Tuition reimbursement.
• Student loan forgiveness through a government program for qualifying participants who meet program requirements.
• Employee Assistance Program, including counseling at no cost.
• Healthy Results team-member wellness program with points that contribute toward a biweekly financial incentive.
• Access to advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED