Medical Assistant Supervisor - Surg/Gyn Oncology - Mineola

NYU Langone Health • Village of Mineola, NY

4d • $66,300 - $69,451

About The Position

The FGP Medical Assistant Supervisor oversees daily clinic operations and supports the practice and/or nurse manager in supervising medical assistant and patient care assistant staff. The role assists physicians and nurses in providing patient care and collaborates with nurses, clinical secretaries, and medical records staff to implement operational improvements. The supervisor oversees patient-care support operations and activities related to medical assistant supervision, while also providing direct medical assistant coverage as needed.

The position coordinates staffing, schedules, training, performance, and quality activities; ensures adherence to NYU Langone Health and Faculty Group Practice policies, regulatory requirements, and patient-safety standards; and supports clinical quality and operational initiatives. It also contributes directly to patient intake, testing, specimen handling, room preparation, patient flow, and physician procedures as needed.

As a Faculty Group Practice brand ambassador, the supervisor promotes a positive patient and colleague experience, supports timely access and service recovery, mentors staff, and encourages professional development and engagement.

Requirements

• Bachelor's degree.
• Completion of a Medical Assistant program from an accredited institution, or a current medical assistant certification from a nationally recognized accredited institution upon hire, such as AAMA, AMT, NCCT, or NHA.
• At least 2 years of experience as a Medical Assistant.
• Proficiency in EKG and phlebotomy/venipuncture.
• Progressive leadership experience demonstrated in a leadership position, or demonstrated potential for leadership competency.
• Ability to develop, guide, motivate, nurture, and coach others.
• Knowledge of medical insurance eligibility and authorization rules.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of Microsoft Office Suite programs, including PowerPoint, Word, Excel, and Visio.

Responsibilities

• Oversee medical assistant staff and associated patient-care activities at a Faculty Group Practice site.
• Address employee, procedural, and performance issues; authorize attendance, schedule, and sick-time changes; and manage timekeeping and payroll for direct reports.
• Plan, coordinate, and schedule medical assistant activities; participate in interdisciplinary patient-care planning with physicians; and provide medical assistant and backup coverage as needed.
• Serve as a liaison between clinical staff and physicians, maintain effective working relationships with physicians, and model quality patient care and communication within the medical assistant scope of practice.
• Address physician concerns about patients and ensure suites are adequately staffed to avoid provider delays.
• Maintain cooperative relationships between staff and administrative teams for patient updates.
• Represent the management team and establish clinical office policies, communicate staff responsibilities and performance expectations, train MA/PCA staff, and ensure cross-training and cross-coverage.
• Enforce NYU Langone Health and Faculty Group Practice policies, procedures, and standards, including HIPAA, compliance, and human resources requirements.
• Identify routine problems and recommend solutions; advise when follow-up or management intervention is needed; monitor regulatory compliance and take corrective action; and oversee Point of Care Testing quality-improvement and quality-assurance activities.
• Work with practice and clinical leadership to develop staffing standards, training, and performance and productivity metrics.
• Assist with implementation and oversight of operational initiatives such as MIPS and MyChart patient utilization, and support clinical quality initiatives such as gaps in care.
• Escalate unresolved clinical complaints to leadership and optimize patient flow and access.
• Ensure clinical in-baskets are maintained, open encounters are closed promptly, and patient-safety initiatives and reporting requirements are followed.
• Perform patient intake, including vital signs and other tests within the practice scope; validate patient medical-record information when accessing and updating records.
• Support patient movement to and from exam and treatment rooms, escort patients and specimens, and keep rooms clean according to infection-control standards.
• Collect and process blood and other specimens as needed, and perform point-of-care tests such as EKG, glucose testing, pregnancy testing, and urinalysis.
• Protect patient privacy, assist physicians with procedures and specialty-specific setup, stock rooms and supply closets, and communicate supply needs.
• Clean and sterilize designated equipment according to Faculty Group Practice, infection-control, and manufacturer standards; maintain clinical supplies and equipment documentation; and follow downtime procedures.
• Complete annual competencies, including fire safety, hazardous waste, Medsled, and HIPAA compliance.
• Promote the NYU Langone Health mission, vision, and values and deliver a positive patient experience using the FGP CARES service principles.
• Greet patients professionally, explain care interactions as appropriate, collaborate to resolve patient inquiries, anticipate needs, apply the LEARN service-recovery model, and escalate concerns when appropriate.
• Share opportunities to improve patient experience and access, partner with Patient Access Center and Central Billing Office team members, and ensure staff understand Access Agreement principles.
• Mentor MA/PCA staff, support competency assessments and performance evaluations, provide feedback, identify training needs, and encourage career development.
• Conduct staff meetings and huddles, support participation in FGP corporate meetings and training, and promote employee engagement and feedback.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level