Medical Assistant Supervisor - Surg/Gyn Oncology - Mineola

NYU Langone Health • Mineola, NY

2d

About The Position

NYU Langone Hospital—Long Island is seeking a Medical Assistant Supervisor for its Faculty Group Practice in Surgical/Gynecologic Oncology. The supervisor oversees daily clinic operations and medical assistant and patient care assistant staff, and assists the practice and/or nurse manager with ongoing supervision. The role supports physicians and nurses in patient care and works with nursing, clinical secretarial, and medical records staff to improve operations. The supervisor oversees patient-care support operations and medical assistant-related activities, while also providing direct medical assistant coverage as needed.

The position combines staff supervision and development, clinical support, practice operations, quality and regulatory compliance, and patient experience. The supervisor coordinates staffing and patient flow, supports clinical quality initiatives and point-of-care testing, and helps ensure a welcoming, timely, and consistent experience for patients and colleagues. The position also supports NYU Langone Health's mission, vision, values, and Faculty Group Practice service standards.

Requirements

• Bachelor's degree.
• Completion of a Medical Assistant Program from an accredited institution, or current medical assistant certification upon hire from a nationally recognized accredited institution, such as AAMA, AMT, NCCT, or NHA.
• At least 2 years of experience as a Medical Assistant.
• Proficiency in EKG and phlebotomy/venipuncture.
• Progressive leadership experience demonstrated in a leadership position, or demonstrated potential for leadership competency, including the ability to develop, guide, motivate, nurture, and coach others.
• Knowledge of medical insurance eligibility and authorization rules.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of Microsoft Office Suite programs, including PowerPoint, Word, Excel, and Visio.

Responsibilities

• Oversee medical assistant staff and associated patient-care activities at a Faculty Group Practice site.
• Resolve employee, procedural, and performance issues; authorize attendance, schedule, and sick-time changes; and manage timekeeping and payroll for direct reports.
• Plan, coordinate, and schedule medical assistant activities, participate in interdisciplinary patient-care planning with physicians, and provide medical assistant coverage as needed.
• Act as a liaison between clinical staff and physicians, maintain effective working relationships with physicians, and address physician concerns about patients.
• Ensure suites are appropriately staffed to avoid provider delays and that staff coordinate with administrative staff on patient updates.
• Establish clinical office policies, communicate staff responsibilities and performance expectations, train medical assistants and patient care assistants, and ensure cross-training and cross-coverage.
• Enforce NYU Langone Health and Faculty Group Practice policies, procedures, and standards, including HIPAA, compliance, and human resources requirements.
• Recognize routine problems, recommend solutions, identify when follow-up or management intervention is needed, and monitor regulatory compliance and corrective actions.
• Oversee quality improvement and quality assurance activities related to point-of-care testing.
• Work with practice and clinical leadership to develop staffing standards, training, and performance and productivity metrics.
• Support operational initiatives such as MIPS and MyChart patient utilization, and clinical quality initiatives such as MIPS and gaps in care.
• Optimize patient flow and access; maintain clinical in-baskets and ensure open encounters are closed promptly.
• Ensure compliance with patient safety initiatives and reporting.
• Complete patient intake, including vital signs and other tests within the practice scope when needed; validate patient medical-record information when accessing or updating it.
• Assist with patient flow to and from exam and treatment rooms, and escort patients and specimens through the facility.
• Clean exam rooms and treatment areas after each patient according to infection-control standards.
• Collect blood and specimens and ensure their proper handling and processing as needed.
• Perform point-of-care testing, including EKG, glucose testing, pregnancy testing, and urinalysis.
• Maintain patient privacy in accordance with HIPAA standards and assist physicians with procedures or setup as needed for the specialty.
• Stock exam and treatment rooms and supply closets, communicate replenishment needs, and clean and sterilize designated equipment according to applicable standards.
• Facilitate documentation and maintenance of clinical supplies and equipment in support of Faculty Group Practice Clinical Quality Management.
• Review downtime procedures related to patient visits and complete annual competencies, including fire safety, hazardous waste, Medsled, and HIPAA compliance.
• Represent NYU Langone Health and promote a positive patient experience by applying the Faculty Group Practice CARES service principles.
• Greet patients professionally, explain care and interactions as appropriate, collaborate on timely resolution of inquiries, anticipate patient needs, and participate in service recovery using the LEARN model; escalate concerns when appropriate.
• Share opportunities to improve patient experience and access, partner with Patient Access Center and Central Billing Office teams, and ensure staff understand Access Agreement principles.
• Mentor medical assistant and patient care assistant staff, support competency assessments and performance evaluations, provide feedback, identify training needs, and encourage professional development.
• Conduct routine staff meetings and huddles, support participation in Faculty Group Practice meetings and training, and promote employee engagement and feedback.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager