Medical Assistant Supervisor

Marin Community Clinics•San Rafael, CA

1d•$77,866 - $91,384•Onsite

About The Position

Marin Community Clinics is a multi-clinic network providing integrated primary care, dental, behavioral, specialty, and referral services to nearly 40,000 individuals annually in Marin County. As a Federally Qualified Health Center, its mission is to promote health and wellness through excellent, compassionate care for all. The Medical Assistant Supervisor oversees Medical Assistant staff workflow and performance quality, with responsibility for efficiency, training, employee and patient satisfaction, and compliance with applicable rules, regulations, policies, procedures, and guidelines. The Supervisor provides conflict resolution and training, monitors staff responsibilities and workflow, and continuously assesses performance. As a leader and role model, the Supervisor communicates organizational changes, coordinates meetings, schedules training, and helps maintain department efficiency. The role requires initiative, attention to detail, independent follow-through, the ability to manage competing tasks and prioritize work and patients, and professional communication with people throughout the organization and public. The Supervisor handles personnel matters confidentially and sensitively and is able to perform all functions of a Medical Assistant.

Requirements

High school diploma or GED.
At least 5 years of work experience as a Medical Assistant or equivalent, or LVN certification.
Certificate from an accredited Medical Assistant or LVN educational program.
Current CPR/BLS certification.
Knowledge of patient education across a range of topics.
Knowledge of CLIA, HIPAA, and Marin Community Clinics policies and procedures.
Knowledge of local laboratories, referrals, and general health insurance coverage policies.
Proficient use of electronic medical records or previous experience using them.
Sensitivity to the needs and circumstances of a multicultural population with varied income levels.
Ability to tolerate stress, multitask, and communicate effectively with patients, providers, and others.
Leadership skills, including the ability to instruct, train, guide, and direct Medical Assistants.
Ability to recognize problems, collect data, and establish facts.
Excellent professional interpersonal skills.
Proficiency with Microsoft Office, Outlook, Word, Excel, NextGen, and a web browser.
Good communication skills with children and adults in person, by telephone, and in writing.
Ability to present information effectively and respond to questions and requests from patients, coworkers, and others.
Ability to work occasional evenings and weekends.
Must fulfill immunization and fit-for-duty regulatory requirements.
Ability to stand and walk for prolonged periods, sit at a desk and work on a computer for prolonged periods, lift up to 25 pounds at times, and move medical equipment.
Fine motor hand movements needed to perform standard medical procedures and ability to read charts, graphs, and medical equipment readings.

Nice To Haves

Previous supervisory experience in a healthcare setting.
Completion of an externship.
Experience with EPIC Electronic Health Records.
Bilingual proficiency, particularly in English and Spanish.

Responsibilities

Hire, train, and supervise Medical Assistants to ensure effective and efficient patient care.
Evaluate Medical Assistant performance.
Ensure performance measures are met, including clinical quality measures, provider productivity, and resource management.
Provide clinical and administrative supervision to clinical care team personnel, including Medical Assistants, care coordinators, externs, and phlebotomists.
Ensure employees adhere to the AIDET service model and provide exceptional service.
Monitor completion of individual Medical Assistants’ tasks.
Assign and monitor ongoing training and compliance initiatives in conjunction with the Clinic Director.
Develop Medical Assistant work schedules and ensure adequate coverage; adjust staffing and workload to complete team tasks.
Act as a liaison between the back office and other staff, responding to questions, requests, and requests for assistance, and serve as the primary resource for areas of responsibility.
Report crisis situations to a supervisor or other appropriate managers.
Ensure Medical Assistants sterilize equipment and keep rooms stocked, clean, and ready for scheduled procedures; continuously assess staff work quality and competency.
Assist with payroll review as assigned by the Clinic Director.
Assist with quality improvement processes and policy and procedure development as assigned by the Clinic Director.
Stay current on technical aspects, rules, regulations, policies, and procedures relevant to areas of responsibility.
Conduct annual or other personnel evaluations and disciplinary actions as directed or assigned by the supervisor.
Perform Medical Assistant functions when needed and manage provider follow-up requests.
Maintain appropriate staffing levels and participate in recruitment, working with Recruiters and potentially dispositioning candidates in ICIMS, interviewing, and checking references.