Medical Assistant Supervisor

FAMILY HEALTH CARE CENTER OF KALAMAZOO•Kalamazoo, MI

10d

About The Position

The Medical Assistant Supervisor, under the direction of the Manager of Clinical Operations, plans and organizes the clinic’s clinical support staff and their functions. The role supports providers with clinical duties and provides day-to-day continuity of leadership for the Manager of Clinical Operations. The Supervisor serves as a role model, mentor, and resource to clinical staff, helping maintain standards and foster teamwork. The position supports the Manager of Clinical Operations in attracting, developing, maintaining, and retraining qualified staff. Duties may include assisting with hiring, orientation, performance monitoring and evaluation, problem solving, employee counseling, staffing, and payroll. The Supervisor resolves clinical issues related to day-to-day clinic operations and serves as a contact for internal and external customers. The role fosters positive customer service, ensures quality standards, implements new processes, monitors ongoing processes, and supports clinic and organizational goals.

Requirements

Associate degree.
Current Medical Assistant licensure, certification, or registration, in good standing and valid in the state of Michigan.
CPR/AED certification.
Exceptional verbal and written communication skills, including oral, face-to-face, telephone, and written communication.
Positive customer relations orientation.
Ability to work with and lead a variety of people.
Independent decision-making ability and ability to work with customers in challenging situations.
Knowledge and skill in proper charting methods using an Electronic Health Record (EHR).
Ability to maintain the highest level of confidentiality and use tact when handling sensitive matters.

Nice To Haves

Bachelor’s degree.
1–2 years of experience in healthcare leadership or a closely related field.
Clinical experience.

Responsibilities

Plan and organize clinical support staff and their functions for the clinic.
Support providers in clinical duties and provide day-to-day continuity of leadership.
Serve as a role model, mentor, and resource to clinical staff, maintaining standards and encouraging teamwork.
Assist with attracting, developing, maintaining, and retraining qualified staff.
Assist with hiring, orientation, performance monitoring and evaluation, problem solving, employee counseling, staffing, and payroll.
Resolve clinical issues concerning day-to-day clinic operations.
Serve as a contact for internal and external customers.
Foster positive customer service and ensure quality standards are met.
Implement new processes and monitor ongoing processes.
Support and assist in achieving clinic and organizational goals.
Manage clinic variability by responding to changes in staffing levels and patient flow.
Perform other duties as assigned.