Medical Assistant Supervisor

Family Health Center•Kalamazoo, MI

11d

About The Position

The Medical Assistant Supervisor plans and organizes clinical support staff and their functions for the clinic under the direction of the Manager of Clinical Operations. The role supports providers in clinical duties and provides day-to-day continuity of leadership. The supervisor serves as a role model, mentor, and resource to clinical staff, helping maintain standards and foster a team environment. The position assists the Manager of Clinical Operations with attracting, developing, maintaining, and retraining qualified staff. Duties may include assisting with hiring, orientation, performance monitoring and evaluation, problem solving, employee counseling, staffing, and payroll. The supervisor resolves clinical issues related to day-to-day clinic operations and acts as a contact for internal and external customers. The role promotes positive customer service, meets quality standards, implements new processes, monitors ongoing processes, and supports clinic and organizational goals.

Requirements

Associate degree.
Current Medical Assistant licensure, certification, or registration in good standing and valid in Michigan.
CPR/AED certification.
Exceptional verbal and written communication skills, including face-to-face and telephone communication.
Positive customer relations orientation.
Ability to work with and lead a variety of people.
Independent decision-making ability and ability to work with customers in challenging situations.
Knowledge and skill in proper charting methods using an Electronic Health Record (EHR).
Ability to maintain the highest level of confidentiality and use tact when handling sensitive matters.

Nice To Haves

Bachelor’s degree.
One to two years of experience in healthcare leadership or a closely related field.
Clinical experience.

Responsibilities

Plan and organize clinical support staff and their functions for the clinic.
Support providers in clinical duties and provide continuity of day-to-day leadership.
Act as a role model, mentor, and resource to clinical staff to maintain standards and encourage teamwork.
Assist with attracting, developing, maintaining, and retraining qualified staff.
Assist with hiring, orientation, performance monitoring and evaluation, problem solving, employee counseling, staffing, and payroll.
Resolve clinical issues concerning the day-to-day operations of the clinic.
Serve as a contact for internal and external customers and foster positive customer service.
Implement new processes and monitor ongoing processes to meet quality standards.
Support and assist in achieving clinic and organizational goals.
Manage clinic variability by responding to changes in staffing levels and patient flow.
Perform other duties as assigned.