Medical Assistant Supervisor

FAMILY HEALTH CARE CENTER OF KALAMAZOO • Kalamazoo, MI

6d • Onsite

About The Position

As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless health care delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County. The Medical Assistant Supervisor, under the direction of the Manager of Clinical Operations, plans and organizes the clinical support staff and their functions for the clinic. It is the responsibility of this position to support the providers in clinical duties, and to support the Manager of Clinical Operations, providing continuity of leadership day-to-day. The Medical Assistant Supervisor acts as a role model, mentor, and resource to the clinical staff to ensure that all standards are maintained and to encourage a team environment. The Medical Assistant Supervisor is involved in assisting the Manager of Clinical Operations in attracting, developing, maintaining, and retraining qualified staff members. Duties may include assisting with hiring, orientation, monitoring and evaluating performance, problem solving, employee counseling, staffing and payroll. The individual is responsible for resolving clinical issues concerning the day-to-day office operations of the clinic. In addition to duties involving practice personnel, the Medical Assistant Supervisor serves as a contact for internal and external customers. He/she is responsible for creating an environment, which fosters positive customer service and meets all quality standards, implementing new and monitoring ongoing processes. This person is responsible for supporting and assisting in achieving clinic and organizational goals.

Requirements

• Exceptional verbal and written communication skills are required.
• Must have excellent communication skills (orally, face to face and/or by telephone, and in writing) and a positive customer relations orientation.
• Associates Degree.
• Current Medical Assistant licensure, Certified or Registered, required (must be in good standing and valid in the state of Michigan).
• CPR/AED certification, required

Nice To Haves

• Bachelor’s Degree preferred.
• 1-2 years of experience in healthcare leadership or a closely related field, preferred.
• An equivalent combination of education and experience may be considered.
• Clinical experience preferred.

Responsibilities

• Demonstrated ability to work with and lead a variety of people
• Demonstrated independent decision making ability and able to work with customers in challenging situations
• Knowledge and skill in proper charting methods utilizing the Electronic Health Record (EHR)
• Must maintain the highest level of confidentiality and may require the use of significant tact in order to handle sensitive matters
• Manages the clinic variability as it occurs responding to changes in staffing levels and patient flow
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree