Medical Assistant Sr, Certified - ORMC Palliative Care, Downtown Orlando

Orlando Health•Orlando, FL

About The Position

The Senior Certified Medical Assistant provides patient care in an ambulatory setting under the direction and supervision of a physician or advanced practice provider (APP). The role also serves as a leader in promoting quality care and mentoring professional practice. The Senior Certified Medical Assistant works with patients, families, providers, and administrative and operations staff to support examinations, procedures, treatments, documentation, scheduling, and clinical quality initiatives. This position helps coordinate Medical Assistant orientation, serves as a preceptor, supports skills assessments and ongoing competency evaluation, and participates in departmental committees and special projects. It also assists with practice operations, including reception, scheduling, and patient discharge as needed.

Requirements

High school graduate or equivalent.
Successful completion of Medical Assistant training from an approved technical school, or at least one year of verifiable and applicable Medical Assistant work experience in a patient care setting in addition to the experience required under the Experience section.
At least three years of experience as a Certified Medical Assistant.
Current BLS Healthcare Provider Certification.
Current certification or registry as a Medical Assistant from an accepted agency. Listed options include CCMA (NHA), CMA (AAMA), CMAC (AMCA), NCMA (NCCT), NRCMA or NRCAMA (NAHP), and RMA (AMT, ARMA, or AAH). Certifications from unlisted agencies may be considered case by case.
Ability to demonstrate the knowledge and skills necessary to provide care and assess data appropriate to the age-specific needs of patients in the assigned department or unit.

Responsibilities

Gather patient data through interview and observation.
Prepare patients and families for examinations and assist the physician or APP during examinations and procedures.
Provide routine treatments and administer approved medication types as ordered by the provider.
Enter medication, laboratory, and diagnostic imaging orders into the electronic medical system under provider direction.
Document patient data, treatments, procedures, and patient education according to Orlando Health and department policies.
Coordinate scheduling information for specialty testing and physician consultations, acting as a patient liaison when needed.
Process incoming and outgoing calls independently and professionally using sound clinical judgment.
Participate in quality initiatives, goal attainment, clinical outcome improvement, and development of quality strategies within the practice.
Help develop and coordinate Medical Assistant orientation; act as a preceptor or oversee assigned preceptors in collaboration with clinical leadership and the Learning Consultant.
Facilitate and participate in the skills portion of the Annual Clinical Review for Medical Assistants.
Collaborate with clinical leadership and education to assess Medical Assistant competency.
Lead and participate in departmental committees and special projects.
Communicate professionally and effectively with patients and family members, and collaborate with administrative and operations staff.
Demonstrate awareness of medical/legal issues, patient rights, and regulatory and accrediting standards.
Use supplies efficiently and assist the business office with reception, scheduling, and patient discharge as needed.
Maintain punctual attendance and comply with Orlando Health policies and procedures.

Benefits

Medical, dental, and vision coverage
403(b) retirement savings plan
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Time Off (up to five weeks to start)
Life insurance
Extended Leave Plan (ELP)
Family care support for childcare, elder care, and pet care
Paid parental leave
Pet insurance
Car insurance
Tuition reimbursement and monthly payments to help pay down graduate school debt
Career-growing free education programs and well-being services