Medical Assistant/Scheduling Assistant - Community Health - Days

Nevada System of Higher Education • Chicago, IL

1d • Hybrid

About The Position

This position is for a Medical Assistant/Scheduling Assistant in Community Health, working day shifts. The role involves providing a high level of customer service to patients, preparing them for healthcare visits, assisting healthcare providers, performing basic laboratory tests, administering medications, authorizing drug refills, and handling patient education. The assistant will also be responsible for scheduling services, tests, procedures, and appointments accurately and efficiently, advising patients on payment policies, managing supplies and equipment, maintaining a safe and confidential work environment, and adhering to professional standards and legal regulations. The position requires initiative and a commitment to continuous learning and improvement.

Requirements

• Current CPR certification with the American Heart Association or American Red Cross required.
• High School Diploma or GED preferred or equivalent work experience.
• Prior experience or hospital experience preferred.

Nice To Haves

• Certification or registration as a Medical Assistant with a nationally recognized accrediting body preferred.

Responsibilities

• Greets patients providing a high level of customer service and answers telephone referrals/inquiries.
• Prepares patients for the health care visit by directing and/or accompanying them to the examining room; provides exam gowns and drapes; helps to position patient for the examination and/or treatment; arranges exam room instruments, supplies, and equipment.
• Verifies patient information by interviewing patient; reviews and/or records medical history; takes vital signs; confirms purpose of visit or treatment.
• Supports patient care delivery by assisting the healthcare providers during examinations; prepares laboratory specimens; performs basic laboratory tests on the premises; disposes of contaminated supplies; sterilizes medical instruments; administers medications on the premises; authorizes drug refills as directed; telephones prescriptions to pharmacies; draws blood; prepares patients for x-rays; takes electrocardiograms; removes sutures; changes dressings; prepares for and assists with procedures as directed, specialty specific clinical duties as directed.
• Educates patients by providing medication and diet information and instructions, answers questions.
• Completes records by recording patient examination, treatment, and test results.
• Generates revenues by recording billing information of services rendered; completes insurance forms; responds to insurance and other third-party inquiries.
• Answers incoming calls promptly, courteously, and in a caring friendly manger, ensuring outstanding customer service at all times.
• Accurately, appropriately and efficiently schedules services, tests, procedures, and appointments for multiple departments, adhering to specific department guidelines and protocols, ensuring service excellence at all times.
• Advises patients of the collections policy and explains payments, deposits and co-pays.
• Directs patient to the cashier or financial counselor when indicated.
• Keeps supplies ready by inventorying stock; places orders; verifies receipt.
• Keeps equipment operating by following operating instructions; troubleshoots breakdowns; maintains supplies; performs preventive maintenance and calls for repairs as needed.
• Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures; complies with legal regulations.
• Maintains patient confidence and protects operations by keeping patient care information confidential.
• Adheres to professional standards, policies and procedures, federal, state, and local requirements and Patient Centered Medical Home standards.
• Maintains current job knowledge by participating in educational opportunities.
• Takes initiative and explores opportunities for accomplishing new and different tasks or projects.

Benefits

• Premium pay such as shift, on call, holiday and more based on an employee’s job (For eligible positions)
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED