Medical Assistant/Phlebotomist

One Medical•Glendale, CO

1d•Onsite

About The Position

One Medical is seeking a Medical Assistant/Phlebotomist, internally known as a Health Navigator, to join a primary care team at an office focused on its Senior Health member population (age 65+). The role supports a panel of patients with preventive, chronic, and acute care needs, emphasizing trusting, supportive relationships with patients and families and empathetic, human-centered care. The Health Navigator advocates for patients, helps remove barriers to care, and collaborates with an integrated care team to support a positive in-office experience and better health outcomes. This is a full-time, 40-hour-per-week role based in Glendale, Colorado. The stated schedule is Monday through Friday, 8 a.m. to 5 p.m.; the posting notes that schedules may change based on business direction. The base pay is $23.00 per hour for a full-time schedule. Regular team members working 24 or more hours per week, and their dependents, are eligible for benefits beginning on the team member’s hire date. Benefits include paid sabbatical after every five years of service, free One Medical memberships for the employee and their friends and family, an Employee Assistance Program, medical, dental, and vision plans, pre-tax commuter benefits, PTO cash-out options, a 401(k) match, emergency childcare credit, paid maternity and paternity leave, paid basic life insurance, and short- and long-term disability insurance. The posting also lists additional benefits for practicing clinicians, including malpractice coverage, an UpToDate subscription, CME stipend, weekly learning rounds, and a discounted rate for One Medical’s annual REAL primary care conference.

Requirements

At least one year of experience in a high-touch customer service or patient-facing role in a healthcare setting.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
A track record of persisting through change, demonstrating a forward-thinking perspective under pressure, and taking action to address challenges.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

Capture relevant information about patients’ health and healthcare experiences while rooming patients, taking vital signs, administering point-of-care testing, and performing standard age- and condition-appropriate screening assessments.
Coordinate post-visit care by scheduling specialist appointments, coordinating referrals, and sharing information with patients’ internal and external care teams.
Collaborate with providers to monitor a panel of patients’ health and determine whether patients are up to date on preventive measures.
Support daily primary care practice operations, including answering incoming phone calls, responding to emails, assisting with front desk inquiries, and maintaining the clinical space.
Assist with patient education about chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques.
Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Paid basic life insurance.
Company-paid short-term and long-term disability insurance.
For practicing clinicians: malpractice insurance, an UpToDate subscription, an annual CME stipend, weekly learning rounds, and a discounted rate to attend the annual REAL primary care conference.