Phlebotomist/Medical Assistant

American Oncology Network•Baltimore, MD

About The Position

The Phlebotomist/Medical Assistant assists physicians with office medical procedures and performs phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance. The role supports patient intake and clinical care by obtaining vital signs and screening information, preparing patients for physician visits, documenting care and test results, and helping schedule outside testing, referrals, and hospital admissions as ordered. The position may require work at any AON location to meet business needs, travel to other clinic locations, and occasional overtime or weekend shifts based on location hours and operational needs.

Requirements

High school diploma or GED.
Certifications or licenses required by the state where employed.
Current BLS certification is required.
Valid driver’s license and access to a vehicle for travel to other clinic locations as needed.
One year of experience as a medical assistant in a clinic or physician’s office, with the ability to perform venipuncture.
Critical-thinking, problem-solving, analytical, decision-making, planning, time-management, and organizational skills.
Attention to detail and ability to exercise independent judgment.
Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
Ability to handle sensitive and confidential information and emotionally charged matters effectively.
Good command of the English language and effective oral and written communication skills; ability to listen actively and provide balanced feedback.
Strong customer-service focus and ability to collaborate with employees, physicians, and community stakeholders.
Ability to manage time, competing priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work effectively remotely when required and in a fast-paced, multi-site environment with competing demands.
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and EMR systems.

Nice To Haves

A second language is an asset but is not required.

Responsibilities

Perform required quality control procedures before patient testing and document quality assurance and corrective actions.
Perform laboratory blood work and blood draws; handle and process specimens according to laboratory procedures.
Complete technical laboratory procedures accurately and promptly in accordance with accrediting and regulatory standards.
Prepare blood or bone marrow slides for evaluation and send outside laboratory tests to the appropriate facility based on the patient’s insurance plan.
Maintain test-report logs, quality-control logs, equipment records, and checklists required by regulatory agencies.
Follow AON patient identification procedures during every patient encounter.
Obtain and document vital signs, height, weight, pain level, and PHQ9 depression screening as requested by the physician.
Place patients in exam rooms and prepare them for physician visits in a timely manner.
Receive laboratory reports by telephone, laboratory system, or fax and document them in the patient chart or Onco/EMR for physician review.
Assist physicians with bone marrow procedures, fine needle aspirations, paracentesis, and pelvic exams.
Schedule outside testing, physician referrals, and hospital admissions as ordered by physicians, when applicable.
Document testing and treatment in medical records; prepare encounter forms or complete the appropriate EMR steps for electronic superbills.
Show physicians critical blood counts according to guidelines and obtain pertinent scans and CDs for physician review.
Maintain adequate supply inventory and place purchasing orders as needed.
Troubleshoot instrument malfunctions and contact the central laboratory or instrument service company when necessary.
Perform EKG testing where applicable and compliance testing as required.
Perform duties needed to keep the laboratory compliant with state and federal regulations, including completing required annual CEUs for C.O.L.A. requirements.
Follow safety guidelines and maintain cleanliness of the laboratory and equipment.
Comply with federal and state laws and regulations concerning patient care, patient rights, safety, billing, and collections, as well as AON and departmental policies, IT policies, and the Disaster Recovery Plan.
Maintain patient confidentiality at all times.
Assist in training new employees on related job duties.
Work at any AON location as needed and work overtime when given sufficient notice; weekend shifts may be required based on location hours and operational needs.
Perform other job-related duties as assigned by a supervisor or management.