Medical Assistant /Phlebotomist

Frederick Health•Emmitsburg, MD

2h•$20 - $28

About The Position

Frederick Health is seeking a Medical Assistant/Phlebotomist to perform clinical and administrative duties under the direction of medical group providers. The role includes preparing patients for examinations, obtaining and recording vital signs and medical histories, assisting with procedures, and collecting outpatient laboratory specimens. The position follows procedures for patient identification, specimen collection, labeling, processing, and handling to maintain specimen integrity and patient safety. It also includes patient registration and laboratory test order entry, resolving unclear or unusual orders with appropriate medical or laboratory personnel, and supporting Frederick Health’s mission and Standards of Behavior. The position works Monday through Friday, 8:00 a.m. to 4:30 p.m. It requires patient contact across all age groups, from neonates through geriatric patients. The role involves medium physical work, including occasional lifting and carrying, pushing or pulling, and moderate walking and standing. It is classified as Bloodborne Pathogen Exposure Risk Category A, with exposure to blood or body fluids. The position reports to the Practice Manager.

Requirements

One to two years of experience in a medical practice or clinical setting.
Current CPR certification.
Computer skills, preferably including EMR and Microsoft Office applications; knowledge of the organization’s EMR is preferred.
Ability to work independently and in a team-based environment.
Demonstrated current knowledge and skills for appropriate care and contact with neonates, infants, children, adolescents, adults, and geriatric patients.
Knowledge of growth and development across the life span and ability to assess patient status, identify age-specific needs, and provide care in accordance with department policies and procedures.

Nice To Haves

Certified or licensed Medical Assistant; CNA, EMT, or LPN credentials are also noted as preferred.
Associate degree or higher in a healthcare field.
Thirteen-week phlebotomy course or three-month military course.

Responsibilities

Escort patients to examination rooms promptly to maintain patient flow.
Interview patients and record medical histories, medications, and allergies in the medical record.
Obtain and record vital signs in the EHR and notify a physician or midlevel provider of concerns.
Record medications and laboratory results in the EHR and update patient information at each visit.
Educate patients and families about treatment procedures, medications, and physician instructions.
Assist physicians with examinations and routine and complex medical procedures; prepare for procedures according to physician preferences and establish and maintain a sterile field.
Perform minor medical procedures, including dressing changes, phlebotomy, injections, and removal of staples, sutures, and drains when requested.
Collect laboratory specimens, prepare them for testing, and perform venipuncture to obtain blood samples within two attempts from patients of all age groups while following outpatient laboratory handling procedures.
Document accurately and legibly in the EHR; review test results, notify providers of abnormalities when indicated, and file results accurately.
Process prescription refills as instructed, communicate prescription information to pharmacies, document prescriptions in the EHR, and use e-prescribing.
Direct calls appropriately, take accurate messages or respond using knowledge of medical policies and procedures, promptly follow up on messages, and document urgent concerns and their resolution in the EHR.
Assist with basic procedures, report production, specimen procurement, and accessioning while meeting the stated technical-error standard for outpatient laboratory services.
Prepare, clean, stock, and maintain treatment, examination, and procedure rooms; ensure supplies are unexpired and equipment is in proper working order; and clean and sterilize equipment.
Dispose of contaminated instruments and materials properly and follow infection-control standards.
Assist with orientation of new practice staff to policies and procedures.
Register patients accurately and efficiently by obtaining and verifying demographic and insurance information and obtaining or documenting required medical and financial signatures for outpatient laboratory services.
Perform patient-registration quality-control functions to ensure complete and accurate information for patient safety.
Support quality and service goals, translate population-health and quality-program requirements into operational workflows, and participate in quality and performance-improvement activities.
Provide systematic, continuous, patient-centered care; help address patient-experience concerns and participate in customer-service initiatives.
Support leadership with day-to-day operations and perform other duties as assigned.