Medical Assistant/Phlebotomist

One Medical•Littleton, CO

1d•Onsite

About The Position

As a Medical Assistant, internally known as a Health Navigator, you will work in a One Medical office presently focused on its Senior Health member population (age 65+). You will be an integral member of a primary care team supporting a panel of patients with preventive, chronic, and acute care needs. The role emphasizes building trusting, supportive, and collaborative relationships with patients and their families, and providing human-centered, empathetic care. You will advocate for patients, help remove barriers to care, and collaborate with an integrated primary care team to promote better healthcare outcomes and an exceptional in-office patient experience. This is a full-time, 40-hour-per-week role, Monday through Friday from 8 a.m. to 5 p.m., based at a One Medical office in Littleton, Colorado. The work schedule may change based on business direction.

Requirements

At least one year of experience in a high-touch customer service or patient-facing role in a healthcare setting.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
A proven ability to persist through change, maintain a forward-thinking perspective under pressure, and take action to address challenges.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

Capture relevant information about patients’ health and healthcare experiences while rooming patients, taking vitals, administering point-of-care testing, and performing standard age- and condition-appropriate screening assessments.
Assist with coordinating post-visit care by scheduling specialist appointments, coordinating referrals, and sharing information with patients’ internal and external care teams.
Collaborate with providers to monitor the health of a patient panel and determine whether patients are up to date on preventive measures.
Participate in daily primary care practice operations, including answering phone calls, responding to emails, assisting with front desk inquiries, and maintaining the general upkeep of the clinical space.
Assist with patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques.
Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit towards emergency childcare.
Company-paid maternity and paternity leave.
Paid basic life insurance.
Short- and long-term disability insurance paid by One Medical.
Benefits are available to regular team members working 24 or more hours per week and their dependents, starting on the team member’s hire date.