Medical Assistant (Phlebotomist) - Patient Outreach
About The Position
Prime Clinical Research is seeking a Medical Assistant to support patient enrollment and visit coordination for clinical trials conducted at our research sites. This role combines patient-facing clinical support with high-volume outreach and patient engagement to help eligible participants access clinical research opportunities. The Medical Assistant – Patient Recruiter plays a key role in identifying potential participants, conducting phone screenings, scheduling visits, supporting the consent process, and ensuring accurate documentation. This position requires strong communication skills, attention to detail, and the ability to manage outreach activities and patient follow-up in a fast-paced clinical research environment. This role is ideal for a Medical Assistant who enjoys working directly with patients while contributing to the advancement of new medical treatments through clinical research.
Requirements
- Medical Assistant training or certification, or equivalent clinical experience
- Minimum 1 year of experience in patient recruitment, healthcare outreach, healthcare sales, or a call center environment
- Strong patient communication and interpersonal skills
- Ability to manage high call volumes and outreach activity in a structured environment
- Strong organizational skills and attention to detail
- Ability to follow scripts, procedures, and documentation standards accurately
- Understanding of patient confidentiality and HIPAA requirements
Nice To Haves
- Experience working in clinical research or clinical trial recruitment
- Familiarity with Electronic Data Capture (EDC), CTMS, or EMR systems
- Experience supporting informed consent discussions
- Bilingual language skills relevant to the patient population
- Experience taking vital signs or performing basic clinical procedures
Responsibilities
- Conduct outbound outreach to potential research participants through calls, texts, and approved communication channels
- Explain study opportunities clearly and answer general questions about participation
- Maintain a consistent follow-up cadence with potential participants to support enrollment
- Document outreach attempts, outcomes, and next steps in the approved tracking systems
- Conduct phone screenings using approved study scripts to determine basic eligibility
- Schedule qualified participants for screening and study visits
- Confirm appointments and follow up with participants to maintain visit attendance
- Welcome participants on the day of their visit and assist with patient check-in
- Support the informed consent process by reviewing documents with participants and ensuring questions are addressed by the investigator when appropriate
- Assist with patient flow during study visits and ensure required assessments are completed
- Prepare patient charts, study binders, and visit materials prior to scheduled visits
- Review upcoming appointments and ensure required assessments and materials are ready
- Coordinate with study coordinators and clinical staff to ensure smooth visit operations
- Maintain accurate and timely documentation of patient interactions and study activities
- Ensure records are complete and aligned with clinical research documentation standards
- Assist with follow-up activities and data clarification when required
- Work closely with Clinical Research Coordinators, investigators, and site staff
- Communicate scheduling updates, participant questions, and operational concerns to the research team
- Support site goals related to enrollment, visit completion, and study timelines
Benefits
- Competitive salary based on experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
