Phlebotomist - Float - Patient Outreach

Wellstar Health System • Marietta, GA

1d • Hybrid

About The Position

Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all Customer Service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned. Local travel required. Floaters will be required to sign the departments floater agreement outlining the job duties and expectations.

Requirements

• High School Diploma General or GED General
• BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor
• Minimum 1 year of previous computer registration skills and/or completed WellStar Lab Outreach externship
• Minimum 1 year of Customer Service experience and/or completed WellStar Lab Outreach externship.
• Minimum 1 year of previous phlebotomy and specimen processing experience and/or completed WellStar Lab Outreach externship
• Requires excellent Customer Service skills
• Excellent written and verbal communication skills
• Requires efficient and accurate computer skills
• must be able to work and maintain professional demeanor under stressful conditions
• requires efficient multi-tasking and organizational skills
• must be able to gracefully maintain composure in difficult situations
• Additionally, must have reliable transportation, a valid Georgia drivers license and scheduling flexibility.

Nice To Haves

• completed WellStar Lab Outreach externship

Responsibilities

• Perform Patient Registrations
• Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal.
• Accurately registers patient in Epic.
• Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patients insurance
• Verify all expected date
• Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems).
• Verify that insurance is current, correct and verified in the registration system
• Scan all patient information in the Epic system (ID, insurance card, manual lab orders)
• Order test(s) in computer system and follows special procedures for test reporting requirements.
• Collaborates with physician, and office staff to verify accuracy
• Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office)
• Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs
• Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups)
• Print ABN (if required), present to patient provide verbal explanation and obtain signature
• Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order)
• Properly identify the patient by following the WellStar Patient Care Safety policies
• Properly perform venipunctures procedures on patients of all ages
• Follow Laboratory policies regarding hard stick situations
• Properly process all specimens according to established specimen requirements
• Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, & Fed Ex couriers
• Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera)
• Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories
• Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp
• Use proper hand hygiene in accordance to patient safety goals
• Assisting Physicians/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders)
• Notifying physicians, or designee, immediately of critical lab results as requested
• If necessary, reprint any laboratory reports
• Assisting physician with any research and issue resolution
• Assisting physician office staff and patients in resolving all laboratory billing issues
• Making all follow-up phone calls to patients if re-collection of specimens is necessary
• Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels
• Serves as liaison between the office manager and supervisors on location concerns/issues
• Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope
• Fax lab results to Physicians as requested
• Maintain organized records and documents on site for three (3) months
• Must be current on all Lab Outreach location workflows in the IOP, Patient Service Center and processing department
• Must be available between the hours of 6am-7pm
• Must keep information in their floater manual current and have the manual on-site for reference as needed
• Floater may cover more than 1 location daily. Providing lunch coverage as needed
• Readjust schedules daily to support the needs of the department
• Perform all daily QA checks on equipment
• Perform quarterly safety inspections and prepare report of findings for tracking
• Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer
• Complete monthly workload tallies
• Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, & employee physical examination)
• Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals
• Attendance at all mandatory staff meetings
• Performs other duties as assigned
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Benefits

• support to do more meaningful work—and enjoy a more rewarding life
• Connect with the most integrated health system in Georgia, and start a future that gives you more.
• Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems.
• Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED