Medical Assistant/Patient Support Associate – Employee Health Services

Nevada System of Higher Education•Skokie, IL

1d•Hybrid

About The Position

The Medical Assistant/Patient Support Associate provides clinical and administrative support to ensure high-quality, efficient care for Endeavor Health team members. This role includes assisting with pre-employment and annual health screenings, vaccinations, medical surveillance, and injury triage as well as greeting patients, scheduling appointments, and rooming team members. The MA/PSA collaborates with Employee Health clinicians and administrative staff to promote team member wellness, occupational health compliance, and workplace safety.

Requirements

High School Diploma or equivalent work experience, required
Certified in Urine Drug Screening, Breath Alcohol Testing, and Hair Drug Screening procedures (at time of hire or within 3 months of hire).
Phlebotomy skills (at time of hire or within 3 months of hire).
One year of work experience required
Knowledge and experience documenting patient care in an electronic medical record.
Excellent verbal, written, and organizational skills.
Flexibility and transportation necessary to travel between various sites throughout Endeavor Health.
Models confidentiality and professional discretion in all communication and exchanges of information.

Nice To Haves

Graduate of an accredited medical assisting program is preferred but not required.
previous experience working in a medical office (or related field) is preferred.
On the job training is provided for those who do not have previous medical assistant training or experience.

Responsibilities

Performs basic clinical evaluations (e.g vital signs, symptom screening, pain assessment, range of motion, mobility checks).
Provides annual respirator fit testing (and related recordkeeping) for team members flagged as participating in the Respiratory Protection Program.
Conducts hands-on training for team members being fit-tested on how to properly don and doff their respirator.
Conducts training on the use of a PAPR when a team member is unable to successfully pass a tight-fitting respirator fit-test.
Performs urine drug testing or breath alcohol testing, as needed.
Phlebotomy and injections may be required.
Provides front desk support to the clinic.
Answers the telephone, directs calls as appropriate, and greets team members in a courteous professional manner.
Checks voice messages, monitors department email box, Service Now work queue, and returns calls/emails/voicemails in a timely manner.
Generates compliance reports for Respirator Fit Testing, annual TB surveillance, and vaccine compliance.
Reaches out to non-compliant team members and managers, when needed.
Maintains accurate, detailed reports and records.
Documents all medical activity accurately and timely within the electronic management system (Team Member Health) in accordance with internal policies and state regulations.
Maintains continuous Joint Commission readiness.
Complies with HIPAA regulations.
Identifies and supports patient safety and infection control protocols.