Medical Assistant / Patient Support Assistant - Ortho

Endeavor Health•Arlington Heights, IL

3d•Hybrid

About The Position

This is a dual role position for a Medical Assistant / Patient Support Assistant in Orthopedics. The role involves providing skilled front office and clinical support to a physician practice, acting as a liaison between the physician and patient to coordinate care. The position requires delivering exceptional customer service, ensuring patient safety, privacy, and loyalty, and functioning as a member of the patient’s ambulatory care team. Healthcare services are provided under the direction of the Practice Manager and/or designee, and physicians throughout Endeavor Health. Accurate documentation in the EMR and adherence to patient confidentiality standards are essential.

Requirements

High School Diploma or GED required
BLS/CPR Certification for the Healthcare Provider required specifically from the American Heart Association
Keyboard and computer skills

Responsibilities

Provide skilled front office and clinical support to the physician practice and serve as a liaison between the physician and patient to coordinate care.
Provides direct patient care by working collaboratively with the care team.
Functions as a member of the patient’s ambulatory care team while delivering exceptional customer service, ensuring patient safety, privacy and loyalty.
Provide healthcare services under the direction of the Practice Manager and/or designee, and physicians throughout Endeavor Health.
Document accurately in the EMR and adhere to patient confidentiality standards.
Obtaining/verifying medical history, medications, allergies, reason for visit, etc.
Accurate collection and documentation of vital signs, prepare patients for physician visit, utilize the standardized rooming patient protocol to complete all required documentation fields including medical history, reason for visit, and questionnaires.
Administer medications per physician orders.
Perform EKGs, spirometry testing, and other office performed tests per physician orders and by following documented competencies.
Distribute post-care direction(s) prepared by physician to patient.
Assist in procedures as needed including room set up, preparation, clean up, and ensure supplies are maintained for each practitioner.
Responsible for cleanliness of clinical and non-clinical areas such as patient rooms and laboratory.
Assist with obtaining prior authorizations and pre-certifications as needed.
Abstract clinical information into Epic at the direction of the physician or practice manager.
Perform clinic inventory tracking, stocking, audit expiration dates of all patient care items.
Obtain medical records from organizations outside Endeavor Health.
Create and open orders per protocol or as directed by provider.
Answer all incoming telephone calls to the office and handle each as appropriate, in accordance with NorthShore telephone customer service standard.
Take accurate and complete messages according to protocols.
Provide timely responses to EMR messages and appointment requests & other In Basket messages.
Follow-up on patient issues as appropriate.
Confirm/update & distribute call schedule; notify answering service, & internal on-call system, etc.
Complete prescription refills as per practice protocol.
As directed, communicate test results & other information to patients via EMR or telephone.