PSA) - Ortho

Nevada System of Higher Education•Kildeer, IL

8d•$20 - $29•Hybrid

About The Position

This is a dual role position for a Medical Assistant / Patient Support Assistant in Orthopedics. The primary function is to provide skilled front office and clinical support to the physician practice, acting as a liaison between the physician and patient to coordinate care. The role involves direct patient care when necessary, working collaboratively with the care team to ensure exceptional customer service, patient safety, privacy, and loyalty. Services are provided under the direction of the Practice Manager and/or designee, and physicians throughout Endeavor Health.

Requirements

High School Diploma or GED required
Certification: BLS/CPR Certification for the Healthcare Provider required specifically from the American Heart Association
Keyboard and computer skills

Responsibilities

Document accurately in the EMR and adhere to patient confidentiality standards, including obtaining/verifying medical history, medications, allergies, and reason for visit.
Accurate collection and documentation of vital signs, prepare patients for physician visit, and utilize the standardized rooming patient protocol to complete all required documentation fields.
Administer medications per physician orders, perform EKGs, spirometry testing, and other office-performed tests per physician orders and by following documented competencies.
Distribute post-care direction(s) prepared by physician to patient.
Assist in procedures as needed, including room setup, preparation, cleanup, and ensuring supplies are maintained for each practitioner. Responsible for cleanliness of clinical and non-clinical areas.
Assist with obtaining prior authorizations and pre-certifications as needed.
Abstract clinical information into Epic at the direction of the physician or practice manager.
Perform clinic inventory tracking, stocking, and audit expiration dates of all patient care items.
Obtain medical records from organizations outside Endeavor Health.
Create and open orders per protocol or as directed by provider.
Answer all incoming telephone calls to the office and handle each appropriately, in accordance with NorthShore telephone customer service standards. Take accurate and complete messages according to protocols.
Provide timely responses to EMR messages and appointment requests & other In Basket messages. Follow-up on patient issues as appropriate.
Confirm/update & distribute call schedule; notify answering service, & internal on-call system, etc.
Complete prescription refills as per practice protocol.
As directed, communicate test results & other information to patients via EMR or telephone.