Medical Assistant - Navigator

CommUnityCare Health Centers

About The Position

The Medical Assistant Navigator is responsible for replying to patient's messages, primarily through MyChart, to ensure the patient’s health care needs are met and removing barriers to care in a timely fashion. Serves as advocate and medical contact person for patient, family, healthcare team members to assure continuity of care and optimal clinical and resource outcomes.

Requirements

High level of skill at building relationships and providing excellent customer service.
High level of problem-solving skill to better serve patients and staff.
Strong attention to detail and accuracy.
Excellent verbal and written communication skills.
Demonstrated familiarity with tools, technology, and systems typically found within most health care environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.).
Graduation from high school or equivalent.
Medical Assistant Diploma and/or National Medical Assistant Certification verifying graduation from a Medical Assistant Program or equivalent military healthcare experience.
Six months of experience as a Medical Assistant and/or Care Coordinator in an outpatient medical setting.
Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross. Will be required to maintain a current CPR certification during employment.

Responsibilities

Provide resources and medical telephonic coaching, information, and educational materials to patients.
Provide clinical support to CommUnityCare Provider teams.
Act as a liaison between the patient and the health centers.
Direct patient flow to ensure patients disposition is accurate as needed.
Assist patients with securing appropriate medical care and services within the health system and community and facilitate patient access to medical home providers, staff and resources.
Accurately and promptly schedules, reschedules, and cancels physician and non-physician patient appointments.
Identify urgent scheduling needs and prioritize them with the appropriate health center or resource.
Identify urgent and potentially urgent patient care situations and escalate as appropriate for a positive patient outcome.
Participate in orientation of new employees and attend mandatory meetings.
Work as a team member which involves interacting with staff, patients, and providers to communicate and coordinate patient care and workflow effectively.
Perform other duties as assigned.