LPN or Medical Assistant

TriHealth • Liberty Township, OH

7d

About The Position

The Medical Assistant/Medical Home Coordinator provides direct patient care in a primary care office and coordinates with care delivery providers to identify care gaps, arrange required care, and follow up on referrals. The role supports pre-visit planning for the practice’s patient panel, coordinates messages through electronic portals, helps manage transitions of care, and serves as a clinical liaison to the physician’s care plan through active communication with patients.

The position participates in process improvement and supports clinical goals and outcomes, including patient satisfaction and engagement. It requires strong clinical care, customer service, communication, and teamwork skills, and supports the mission, values, and management of TriHealth Physician Practices. Other job-related duties may be assigned to meet department needs.

Requirements

• Graduate of an approved technical, professional, or vocational program in healthcare; equivalent experience may be accepted in lieu of a degree.
• Must be a certified or registered medical assistant and maintain that status: Registered Medical Assistant (RMA) through AMT, NCCT, or NHA, or Certified Medical Assistant (CMA) by AAMA.
• Cardiopulmonary Resuscitation (CPR) certification.
• Healthcare clinical experience is preferred, particularly in a physician practice or related field.
• Knowledge of medical office flow, especially clerical and front-office tasks.
• Ability to make quick decisions based on well-considered consequences and results.
• Strong skills in clinical care, customer service, communication, and teamwork.

Nice To Haves

• Knowledge of EMR, practice management software, and medical coding/billing is strongly encouraged.

Responsibilities

• Room adult and/or pediatric patients, including performing clinical procedures, immunizations, venipuncture, and point-of-care testing, and using medical equipment in accordance with protocols and policies.
• Accurately document rooming information, clinical calls, orders, pending prescriptions, pharmacy updates, and workflow tasks; promptly address phone and MyChart messages and escalate issues as needed.
• Demonstrate clinical competency after orientation and annually.
• Support population health, wellness, prevention, and chronic disease management, including strategies to close care gaps through pre-visit planning, daily huddles, and communication with physicians.
• Understand preventive medicine schedules for adult and/or pediatric patients, including wellness visits, vitals, labs, immunizations, screening tools, and patient education; identify and communicate care gaps, utilization, and chronic disease needs.
• Participate in ongoing education, including Lunch and Learns and other training opportunities.
• Collaborate with wrap-around services such as behavioral health, complex care nursing, social work, and community health workers; provide community resources and coach patients on wellness and chronic disease management.
• Identify care gaps, contact patients to schedule required care, and provide referral follow-up.
• Coordinate electronic portal messages and assist with transitions of care.

Benefits

• Competitive shift differentials
• Opportunities for professional growth
• Comprehensive benefits package that may include medical, dental, and vision coverage, paid time off, retirement savings plans, and tuition reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed