Medical Assistant (MA) – Oncology Nurse Navigation Support
About The Position
The Medical Assistant (MA) – Oncology Nurse Navigation Support partners with Nurse Navigators to facilitate timely, coordinated, and patient-centered cancer care. This role provides clinical, administrative, and coordination support to patients throughout the cancer care continuum with a focus on diagnosis, treatment, and follow-up. The MA serves as a key liaison between patients, families, and the interdisciplinary team to reduce barriers to care and enhance the overall patient experience. This position reports to the Regional Nurse Manager.
Requirements
- High School diploma or GED required
- Graduate of accredited Medical Assistant program
- Two years of work experience in similar job or work environment, oncology and nurse navigation preferred
- Familiarity with oncology workflows and terminology
- Proficiency with electronic medical records (EMR)
- Strong organizational and time-management skills
- Excellent communication and interpersonal abilities
- Ability to function effectively in a fast-paced, emotionally complex oncology environment
Nice To Haves
- Certification (CMA, CCMA, RMA) or certification eligible, preferred
Responsibilities
- Assist Nurse Navigators in coordinating diagnostic testing, consultations, treatment appointments (chemotherapy, radiation, surgery) and follow up visits.
- Track patients through established care pathways, ensuring timely progression from diagnosis to treatment.
- Conduct patient outreach related to appointments, missed visits, and care plan follow-up.
- Identify and communicate barriers to care, including transportation, insurance, scheduling, psychosocial concerns to the Nurse Navigator.
- Perform and support clerical and administrative duties to ensure efficient navigation workflows, including answering and routing phone calls, scheduling and confirming appointments, managing referral/records requests, preparing patient packets, scanning/faxing documents, and maintaining accuracy of tasks and inbox activities in the EMR.
- Functions as a team member by expanding responsibilities as directed by management to facilitate optional workflow within the cancer center.
- Providing advanced treatments and compassionate care close to home.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
