Medical Assistant/Licensed Practical Nurse
About The Position
The Medical Assistant (MA)/Licensed Practical Nurse (LPN) supports high-quality, efficient patient care within the Clinical Department. The role assists providers, prepares patients for exams, performs clinical tasks within the employee’s scope of practice, and supports smooth daily clinic operations. The MA/LPN collaborates with physicians, APPs, nursing staff, and administrative teams to provide a positive patient experience. The position includes patient intake and room preparation, clinical support during exams and treatments, patient education, accurate EMR documentation, and coordination of referrals, orders, and other care-related tasks. It also supports patient flow and coordination across Clinical, Infusion, Lab, Research, Billing, and Scheduling departments while following clinical protocols, infection-control procedures, and privacy and safety standards. Duties may change, and additional duties may be assigned.
Requirements
- High school diploma or equivalent.
- Completion of an accredited Medical Assistant/Licensed Practical Nurse program or relevant MA/LPN experience in a clinical setting.
- CPR/BLS certification, or the ability to obtain it within 90 days of hire.
- Strong communication and customer service skills.
- Ability to multitask in a fast-paced environment.
Nice To Haves
- Prior clinical experience.
- At least 1 year of experience in rheumatology, internal medicine, or another specialty practice.
- Experience with EMR systems; familiarity with NextGen is a plus.
Responsibilities
- Greet and room patients; obtain accurate vital signs, medication lists, allergies, and medical histories.
- Prepare exam rooms, keeping them clean, organized, stocked, and equipped with functioning supplies and equipment.
- Prepare for appointments by ensuring appropriate lab and imaging results have been received.
- Assist providers with exams, procedures, injections, and treatments within the MA/LPN scope of practice.
- Administer injections according to provider orders.
- Educate patients about medications, treatment plans, and follow-up instructions.
- Respond to patient phone calls and provider tasks in a timely manner.
- Unpack samples and supplies and restock as needed.
- Complete refill requests accurately in accordance with SAC policies and provider approvals.
- Complete MIPS measures for each patient and fill out appropriate forms, such as MDHAQ/BASDAI.
- Follow clinical protocols, infection-control standards, safety policies, OSHA and HIPAA requirements, and SAC privacy and safety standards.
- Manage patient flow to reduce wait times and support schedule optimization.
- Update EMR documentation accurately and promptly, including visit notes, vitals, and completed clinical tasks.
- Prepare referrals, imaging orders, and lab orders for provider review and signature.
- Coordinate care among Clinical, Infusion, Lab, Research, Billing, and Scheduling departments.
- Assist with prior authorizations, disability paperwork, and medical records requests as needed.
- Communicate professionally with providers, patients, and coworkers, and notify providers and onsite managers of issues affecting patient care or workflow.
- Collaborate across departments to support continuity of care and a positive patient experience.
- Participate in staff meetings, trainings, and quality improvement initiatives.
- Maintain patient confidentiality and professionalism; use appropriate PPE and safety techniques when handling specimens, sharps, and medications.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
