Medical Assistant II

Mass General Brigham • Boston, MA

14d • $23 - $25 • Onsite

About The Position

Performs administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. The work includes basic, routine clerical tasks and administrative duties related to patient visits, such as scheduling, check-in, and check-out. Actual duties may vary by department. This position does not require patient care.

Requirements

• High school diploma or equivalent.
• Two to three years of office experience.
• Proficiency with all Office Suite applications.
• Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use a phone system, manage non-routine phone calls, and solve routine issues as appropriate.
• Ability to communicate effectively in writing and verbally, including composing or editing emails, memos, and letters and taking complete, accurate messages.
• Ability to understand work-related written materials and communicate clearly with others.
• Ability to manage one's own time and the time of others.
• Strong organization and time-management skills, including managing multiple tasks, following established protocols, and working within systems.

Nice To Haves

• Certified Medical Administrative Assistant (CMAA) credential; various issuers accepted.

Responsibilities

• Perform routine administrative and clerical duties for a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, handle routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Request patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, and other materials as directed.
• Accept co-payments when required.
• Handle, screen, or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as a super user for scheduling, registration, and billing systems.
• Assist and train others in scheduling, registration, and billing systems.
• Perform more complex or specialized functions, such as surgical scheduling and schedule changes or blocking, at an advanced competency level.

Benefits

• Comprehensive benefits
• Career advancement opportunities
• Differentials, premiums, and bonuses as applicable
• Recognition programs
• Reasonable accommodation during the application and interview process and in performing essential job functions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED