Medical Assistant II Onsite Telepresenter Mecklenburg County Seasonal

Advocate Health • Charlotte, NC

8d • $23 - $34 • Onsite

About The Position

The Medical Assistant II supports school-based virtual health services in Mecklenburg County. The role provides compassionate customer service and interacts with patients and families in sensitive situations. It involves gathering and recording medical information, measuring vital signs, maintaining health records, carrying out laboratory and diagnostic testing, tracking results, and supporting treatment plans. The position also provides direction and training to lower-level staff and serves as an EMR super user.

This is a full-time, seasonal position working 40 hours per week, Monday through Friday, following the Mecklenburg County School Calendar. The listed pay range is $22.90 to $34.35 per hour. The role requires a high school diploma or equivalent, BLS, and current certification as a CMA or RMA through a recognized national organization, along with the specified experience or qualifying continuing-education coursework.

Requirements

• High school graduate or equivalent.
• BLS certification as required by policy guidelines.
• Maintain current certification.
• CMA or RMA certification from a recognized organization: AAMA, NHA, NHCWA, NCCT, ARMA, AMT, NAHP, or NRMA.
• Have five years of experience as a CMA/RMA after the certification date, or qualify for advancement with less experience by registering through an Advocate Health-recognized CEU program and completing one of the specified certificate courses.
• Teammates must be in good standing in the department, with performance ratings that meet or exceed expectations.
• Fluency in basic spoken, written, and read English.
• Ability to lift and support up to 35 pounds.

Responsibilities

• Provide caring, compassionate customer service to support an excellent patient experience.
• Interact effectively with patients and families in a wide variety of sensitive situations.
• Use critical thinking and sound judgment in a busy environment, working effectively both independently and as part of a team.
• Interview patients, record medical information, and measure vital signs.
• Update health maintenance information and accurately record medication changes and allergies at each visit.
• Follow standard precautions, organizational policies, and regulatory agency standards.
• Complete CLIA-approved waived laboratory tests and practice-specific diagnostic testing in accordance with CLIA standards.
• Conduct point-of-care testing according to standing or provider orders, and perform applicable quality control and maintenance for in-office point-of-care laboratory procedures.
• Develop and implement a treatment plan.
• Provide direction and training to lower-level staff.
• Collect, prepare, and log blood, tissue, and other laboratory specimens.
• Track and log ordered laboratory and diagnostic tests and ensure the care team receives test results.
• Function as an EMR super user.
• Complete required annual in-service education and training to maintain professional standards.
• Complete the annual unit-based project.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible healthcare and dependent-care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Potential premium pay, incentive pay for select positions, and annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED