Medical Assistant II

Mass General Brigham • Boston, MA

1d • Onsite

About The Position

The Medical Assistant II supports healthcare teams by providing clinical and non-clinical patient services under the direction of healthcare providers. The role includes direct patient interaction to promote comfort, respond to concerns, and facilitate efficient care in collaboration with physicians, nurse practitioners, and nursing staff. The position also assists junior Medical Assistants with day-to-day questions and onboarding training.

Requirements

• High school diploma or equivalent required; an associate degree in Medical Assisting is preferred.
• Direct Medical Assistant experience or medical-field work: 1–2 years required.
• Strong interpersonal and communication skills.
• Ability to prioritize tasks in complex and busy environments.
• Accuracy and attention to detail.
• Ability to comply with local, state, and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs and manual blood pressure and collect blood samples and other specimens.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency with electronic health record (EHR) systems and medical office software.
• Ability to use logic and reasoning to evaluate alternative solutions, conclusions, or approaches to problems.
• Ability to manage one's own time and the time of others.

Nice To Haves

• Basic Life Support (BLS) certification from a recognized issuer.
• National Certified Medical Assistant certification.

Responsibilities

• Assist junior Medical Assistants with day-to-day questions and responsibilities and support their learning by participating in onboarding training.
• Escort patients to examination rooms, prepare equipment for healthcare providers, interview patients, obtain medical information, measure vital signs, weight, and height, and record information in medical records.
• Explain treatment procedures, medications, diets, and physician instructions to patients; order and organize educational materials.
• Perform general office duties, including answering phones, taking dictation, and completing insurance forms; liaise with other departments and advocate for patients using a positive customer service approach.
• Collect, log, and prepare blood, tissue, or other laboratory specimens for testing; perform phlebotomy when competence is demonstrated.
• Maintain immunization inventory and check expiration dates.
• Provide immunizations when applicable, with required certification or three years of vaccine-administration experience and provider supervision.
• Contribute to departmental quality initiatives, including use of two patient identifiers and hand hygiene.

Benefits

• Competitive base pay.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED