Medical Assistant II

Open Health Care Clinic•Baton Rouge, LA

12d

About The Position

The Medical Assistant II works under the supervision and guidance of the Clinic Manager, RN Case Manager, RN Team Lead, and/or providers. The role participates in multidisciplinary patient care and treatment, providing clinical support and technical assistance to medical and other staff. The Medical Assistant works within assigned privileges based on experience, training, and competency verification, manages a demanding workload accurately, and provides excellent customer service to patients and their families. The position supports patient relations, clinical care, clerical operations, safety and infection control, and workforce development. Duties include assisting with patient visits, recording and entering clinical information, performing point-of-care tests and processing specimens, maintaining records and communications, supporting scheduling and referrals, following safety procedures, and keeping skills current through training and education. Driving during the workday and local or out-of-state travel may be required.

Requirements

Must be eligible for and/or hold a qualifying medical assistant certification: CCMA through NHA or CMA (AAMA) through AAMA.
For the NHA CCMA option: high school diploma or GED/high school equivalency, or be scheduled to complete it within 12 months.
For the NHA CCMA option, have completed a medical assistant training or education program within the last five years; or have a high school diploma/GED and one year of supervised medical assisting work experience within the last three years; or two years of supervised medical assisting work experience within the last five years.
For the AAMA CMA option: be a current or past CMA (AAMA) holder, or be a student or graduate of a medical assisting program accredited by CAAHEP or ABHES.
Ability to manage a demanding workload accurately.
Excellent customer service skills with patients and their families.
Ability to meet the stated physical demands, including standing, sitting, talking, hearing, using hands and fingers to operate a computer and telephone keyboard, reaching, and light to moderate lifting.
Ability to work in a confined area and sit at a computer terminal for an extended period.

Responsibilities

Greet patients and proactively attend to their needs; respond to requests in a timely and efficient manner.
Assist with patient appointments and obtain necessary patient information.
Maintain confidentiality of patient information during and outside work.
Relay messages promptly to appropriate healthcare providers.
Participate in ongoing performance improvement activities and initiatives.
Assist providers during office visits by rooming and interviewing patients, recording vital signs and measurements, and entering information into the electronic health record.
Perform point-of-care laboratory tests and obtain and process specimens for outside laboratories.
Plan nursing care according to agency policies and standard operating procedures when appropriate.
Perform tasks delegated by providers in accordance with the Louisiana State Board of Medical Examiners and the Louisiana State Board of Nursing.
Maintain patient charts according to practitioner requirements and health center policy.
Maintain an efficient system for communicating and processing medical calls.
Complete appointment confirmations daily.
Participate in morning huddles as assigned.
Order and retrieve patient medical records, X-ray films, scans, laboratory work, and other materials in preparation for office visits.
Assist with appointments and necessary referrals.
Complete administrative tasks, including forms, prior authorizations, prescription refills, and referrals.
Follow Universal Precautions and perform patient care in a way that promotes safety and reduces the likelihood of errors.
Follow job safety requirements and report and document accidents or incidents to the immediate supervisor within 24 hours.
Organize exam rooms, including cleaning, upkeep, and restocking supplies.
Maintain current knowledge, skills, and abilities.
Attend and participate in in-service training, monthly staff meetings, continuing education, community training events, conferences, and webinars as appropriate.
Drive during the workday and travel locally or out of state as required to perform job duties.