Medical Assistant II

Solaris Health Holdings LLC•Brownstown Charter Township, MI

About The Position

The Medical Assistant II supports the delivery of urological services and performs routine administrative and clinical tasks to help medical offices run smoothly. The role works under the direction of an assigned direct supervisor and collaborates with physicians, nursing staff, and other professional disciplines to coordinate effective patient care and achieve desired outcomes. Duties may vary based on the affiliate, location, or applicable state requirements. The position includes preparing patients and examination rooms, recording patient histories and vital signs, providing patient education, assisting physicians, collecting specimens, performing basic laboratory tests, and maintaining complete and accurate medical records. It also involves office operations, appointment coordination, patient follow-up preparation, and administrative tasks. Minimal travel is required.

Requirements

BLS certification is required.
High school diploma or equivalent is required.
Graduate of an accredited Medical Assistant program and/or equivalent relevant experience, as required by applicable state regulations.
Demonstrated organizational skills and ability to perform well in stressful situations.
Knowledge of healthcare systems operations, such as EMR and practice management solutions.
Ability to work independently and manage multiple deadlines.
Project management skills.
Vendor relations skills for Medical Assistants required to order office and clinical supplies.
Database management skills.
Strong problem-solving skills.
Ability to use computer programs and applications, including Microsoft Office.
Excellent verbal and written communication skills.
Ability to deliver exceptional patient service throughout interactions.
Excellent organizational skills and attention to detail.
Ability to comply with HIPAA patient-confidentiality regulations.
Ability to meet the physical demands described, including frequent carrying of 1–25 pounds and occasional lifting of 1–25 pounds.

Nice To Haves

Medical Assistant certification or registration is preferred.
Six months of experience working in a physician's office is desired.
Urology experience is desired.

Responsibilities

Perform administrative and clinical duties under the direction of the assigned direct supervisor.
Coordinate and schedule patient appointments in consultation with physicians, nursing staff, and other team members.
Perform additional office responsibilities that encompass at least 50% of daily work time.
Greet and prepare patients; measure and record vital signs; and document patient interviews, histories, and chief complaints.
Provide patient education regarding medications, disease management, home treatments, and special diets.
Prepare patients for examinations, perform routine screening tests, and assist physicians with examinations.
Perform phlebotomy, collect other laboratory specimens, and perform basic laboratory tests.
Perform EKGs after required training.
Assist with X-ray and physician therapy procedures.
Prepare and administer medications with physician authorization.
Change dressings, apply bandages, remove sutures, and perform other first-aid procedures.
Perform CPR skills when necessary if BLS certified.
Prepare accurate, legal, and ethical documentation.
Open the office in the morning and close it in the afternoon.
Maintain patient logs for laboratory requests, CT scans, and other treatment orders, and maintain a prescription ledger when needed.
Maintain patient flow in the back office, keep rooms full, and assist with room turnover.
Complete thorough new-patient workups, including X-rays, vital signs, and explanations of new-patient packets.
Add medical history for new patients and accurately update the histories of established patients.
Prepare examination rooms completely and accurately for physicians and ensure patients' medications are updated before physician visits.
Set up in-office surgical procedures and ensure consent forms are completed correctly, avoiding excessive medical abbreviations.
Scribe as assigned based on physician office flow.
Prepare for the following day's patients, including confirming next-day appointments.
Complete patient medical record requests when necessary.
Assist with orientation and training of new personnel.
Assist with administrative projects and other tasks as needed, and ensure proper handoff of responsibilities.
Meet attendance expectations, begin work promptly, and be punctual and dependable for assigned or confirmed shifts.
Demonstrate respect for cultural diversity through behavior, language, and actions; use time and resources effectively.
Ensure medical records are accurate and complete and support compliance and accreditation efforts, including OSHA, HIPAA, and CMS guidelines for Parts C and D on General Compliance and Fraud, Waste & Abuse.
Follow applicable laws, regulations, the Solaris Health Code of Conduct, and organizational and affiliated-practice policies and procedures; protect patient health information, promptly report suspected concerns or violations, and complete annual compliance training.
Perform other position-related duties as assigned.