Medical Assistant II
About The Position
The Medical Assistant II serves as an AltaMed ambassador at an assigned clinic, Patient Service Center (PSC), or Patient Registry team. The role welcomes patients, responds attentively to their needs, and helps create a positive patient experience through compassionate, respectful communication and proactive management of expectations. The Medical Assistant assists with direct patient care by performing routine patient-care procedures and providing technical and clerical support in the clinical setting. The role builds trust with patients by listening to them and documenting specialties in the Electronic Health Record (EHR). It also includes administrative responsibilities, such as providing feedback on back-office processes to the Nursing Supervisor or Manager, and supporting department goals by mentoring and training the Medical Assistant team. At a Patient Service Center, the role also performs other duties over the telephone.
Requirements
- Medical Assistant certificate.
- High school diploma or equivalent.
- Valid BLS certification or higher, following American Heart Association (AHA) or American Red Cross guidelines.
Nice To Haves
- At least 1 year of experience as a back-office Medical Assistant in an outpatient, medical practice, or clinic setting.
- Phlebotomy certification.
- Nationally recognized Medical Assistant certification.
- Bilingual English/Spanish, English/Mandarin, or English/Cantonese, depending on location.
Responsibilities
- Welcome patients and attend to their needs at the assigned clinic, PSC, or Patient Registry team.
- Create a positive patient experience by demonstrating compassion and respect and proactively managing expectations.
- Assist in direct patient care by performing routine patient-care procedures.
- Provide technical and clerical support services in the clinical setting.
- Build relationships with patients by listening to them and gaining their trust.
- Document all specialties in the Electronic Health Record (EHR).
- Provide feedback on back-office processes to the Nursing Supervisor or Manager.
- Support department goals and objectives by mentoring and training the Medical Assistant team.
- When working at a Patient Service Center, perform other duties over the telephone.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 403(b) retirement savings plan with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career advancement and development opportunities
- Paid Time Off and holidays
- Paid CME days
- Malpractice insurance and tail coverage
- Tuition reimbursement program
- Corporate employee discounts
- Employee referral bonus program
- Pet care insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
