Medical Assistant II-Physical Med & Rehab-Neurosciences

Indiana University Health System•Indianapolis, IN

12d•Onsite

About The Position

The Medical Assistant II supports an outpatient Physical Medicine & Rehabilitation (PM&R), or Physiatry, clinic within the Neurosciences service line. Under the supervision of the designated supervisor and assigned physician, the role provides direct patient care support and assists providers in delivering specialized treatments intended to restore function, reduce pain, and improve patients’ mobility and quality of life. The clinic may expand cross-coverage opportunities across PM&R, Neurology, Neurosurgery, and Pain Management. Floating, when needed, takes place within the same Neurosciences floor and location; travel between clinic locations is not required. The role performs clinical and general Medical Assistant duties, supports procedures and recovery, completes documentation, and helps ensure ordered procedures and treatments are carried out accurately and on time. It also supports patient flow, general laboratory work, patient instruction, registration, scheduling, EHR maintenance, and front-office functions. The Medical Assistant may precept current MA team members or MA externs when requested by leadership. The clinic’s preferred schedule is Monday through Friday, 8:00 AM–4:30 PM. Minor schedule adjustments may be considered based on clinic and patient-care needs. The clinic is transitioning to a hospital-based model and a cluster staffing approach supporting Neurosciences specialties on the same floor.

Requirements

High school diploma or equivalent, or completion of a high-school-sponsored CTE program while currently enrolled in high school; a high school diploma must be completed within 13 months from the start date.
0–2 years of relevant experience.
Current certification in medical assisting from the American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for Competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
AHA Basic Life Support certification for healthcare workers.
New hires and promotions after October 12, 2026, require graduation from a Medical Assistant program.
Knowledge of OSHA, CLIA, and ADA.
Knowledge of Business Unit Quality Programs and Standard Work Programs and concepts within six months of hire.
Knowledge of standard laboratory and medical procedures.
Knowledge of insurance plans and third-party payers.
Ability to master standard clinical competencies according to current Clinical Policy, Point of Care, and Skills Competency checklists.
Basic math skills and accurate data collection and entry skills.
Ability to meet the technical and physical standards.
Must be comfortable working in a fast-paced specialty clinic environment and flexible and team-oriented in supporting Neurosciences specialties as needed.

Nice To Haves

Knowledge of ICD-10 and CPT coding.
Experience with injections, sterile procedures, or procedural support.
Medical Assistant certification or experience with strong clinical skills.

Responsibilities

Room patients and obtain and document vital signs.
Perform standard Medical Assistant duties and support direct patient care.
Prepare and set up sterile trays for ultrasound-guided injections.
Reconstitute and prepare Botox for procedures.
Support patient recovery areas following fluoroscopy-guided injections.
Conduct occasional blood draws and urine dip testing.
Assist providers and clinical staff with efficient clinic operations and patient flow.
Assure completeness of ordered procedures and treatments, and ensure medical orders and referrals are carried out accurately and in a timely manner.
Perform general laboratory work and instruct patients concerning procedures, treatments, and needs.
Perform registration and scheduling activities according to organizational and departmental procedures.
Maintain EHR files and perform general front-office functions as needed.
May precept current Medical Assistant team members or Medical Assistant externs when requested by leadership.
Float, when needed, within the same Neurosciences floor and clinic location.