Medical Assistant II-Physical Med & Rehab-Neurosciences

IU Health • Indianapolis, IN

13d • Onsite

About The Position

The Medical Assistant II supports an outpatient Physical Medicine & Rehabilitation (PM&R), or Physiatry, clinic and provides direct patient care support to physicians and clinical staff. The role assists with treatments that help patients improve function, mobility, and quality of life following injury, illness, neurological conditions, or chronic conditions. As the clinic transitions into the Neurosciences service line, the Medical Assistant may also cross-cover Neurology, Neurosurgery, and Pain Management within the same clinic location. No travel between locations is required; floating, when needed, takes place on the same Neurosciences floor.

Under the supervision of the designated supervisor and assigned physician, the Medical Assistant performs direct patient care and related clinical and administrative duties in accordance with organizational standards. The position supports completion of ordered procedures and treatments, patient flow, laboratory work, patient instruction, accurate execution of medical orders and referrals, registration and scheduling, EHR maintenance, and general front-office functions. The role may also precept Medical Assistant team members or externs when requested by leadership.

The preferred schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; minor adjustments may be considered according to clinic and patient-care needs. The clinic is moving toward a hospital-based model and a cluster staffing approach supporting collaboration among Neurosciences specialties on the same floor.

Requirements

• High school diploma or equivalent, or completion of a high-school-sponsored CTE program while currently enrolled in high school; a high school diploma must be completed within 13 months from the start date.
• 0–2 years of relevant experience.
• Current medical assisting certification from the American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for Competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
• AHA Basic Life Support certification for healthcare workers; other advanced life-support certifications may be required depending on the unit or department specialty and patient-care policies.
• Knowledge of OSHA, CLIA, and ADA.
• Knowledge of Business Unit Quality Programs and Standard Work Programs and concepts within six months of hire.
• Knowledge of standard laboratory and medical procedures.
• Knowledge of insurance plans and third-party payers.
• Ability to master standard clinical competencies according to current clinical policy, Point of Care, and Skills Competency checklists.
• Basic math skills and accurate data collection and entry skills.
• Ability to meet the technical and physical standards.
• New hires and promotions after October 12, 2026, must have graduated from a Medical Assistant program.

Nice To Haves

• Certification or experience as a Medical Assistant with strong clinical skills.
• Experience with injections, sterile procedures, or procedural support.
• Comfort working in a fast-paced specialty clinic environment.
• Flexibility and a team-oriented approach, including willingness to support multiple Neurosciences specialties as needed.
• Knowledge of ICD-10 and CPT coding.

Responsibilities

• Room patients and obtain and document vital signs.
• Perform standard Medical Assistant duties and provide direct patient care support.
• Prepare and set up sterile trays for ultrasound-guided injections.
• Reconstitute and prepare Botox for procedures.
• Support patient recovery areas following fluoroscopy-guided injections.
• Perform occasional blood draws and urine dip testing.
• Assist providers and clinical staff with efficient clinic operations.
• Maintain accurate documentation and support high-quality patient care.
• Assure ordered procedures and treatments are complete and support smooth patient flow.
• Perform general laboratory work and instruct patients about procedures, treatments, and care needs.
• Ensure medical orders and referrals are carried out accurately and promptly.
• Perform registration and scheduling according to organizational and departmental procedures.
• Maintain EHR files and perform general front-office functions as needed.
• May precept current Medical Assistant team members or Medical Assistant externs when requested by leadership.
• May provide cross-coverage for Neurosciences specialties within the same clinic location as needed.

Benefits

• Comprehensive benefits package supporting health, wellness, and financial future.
• 401(k) with employer match.
• Tuition reimbursement.
• Student loan forgiveness eligibility.
• Employee Assistance Program (EAP).
• Healthy Results Wellness Program with bi-weekly financial incentives.
• Career advancement opportunities within Indiana's largest healthcare system.
• Opportunities for advanced clinical training, leadership development, promotion, and cross-training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED