Medical Assistant II

Akron Children's Hospital•Akron, OH

5d•Onsite

About The Position

The Medical Assistant II provides proficient-level clinical and administrative support for patients under the direction of a Provider and/or licensed Nurse, and assists with training needs within scope. The role supports patient care, documentation, laboratory processes, office operations, and department-specific clinical procedures while maintaining a safe environment and positive relationships with patients, families, and colleagues.

Requirements

High school diploma or equivalent.
Completion of an approved Medical Assistant, EMT, or Paramedic program.
Basic Life Support (BLS) training from the American Heart Association.
At least six months of experience as a medical assistant.
Knowledge of medical terminology.
Experience using Microsoft Office (Outlook, Excel, Word) or similar software.

Nice To Haves

Experience in phlebotomy.
Experience working in a healthcare environment.
Experience using an electronic medical record such as EPIC or similar software.
Medical Assistant certification.

Responsibilities

Prepare patients for examination; take and record vital signs; perform phlebotomy as needed; and administer medications as directed by Providers according to policy and procedure.
Collect data that contributes to assessment and evaluation of assigned patients’ individualized care and needs, including discharge plans, under the direction of the Licensed Nurse.
Collect, process, and submit laboratory specimens in accordance with policy and procedure.
Communicate patient findings and pertinent information to the Provider and/or Licensed Nurse using appropriate communication and documentation processes.
Document care accurately and promptly in the EPIC system.
Perform point-of-service activities such as appointment scheduling, visit preparation, copayment collection, and patient tracking as needed.
Perform department-specific clinical duties such as point-of-care testing (POCT), hearing and vision screenings, and other procedures.
Perform routine tasks and general office duties, including faxing, copying, and filing, as needed.
Clean, stock, and prepare examination rooms.
Develop and maintain positive relationships with patients, families, and colleagues.
Triage work-related issues with little assistance from the appropriate hierarchy.
Actively participate in departmental process-improvement projects.
Follow safety policies and procedures to help assure a safe environment for patients, families, and staff members.
Perform other duties as assigned.