Medical Assistant II - Referral Tracking

NORTHEAST VALLEY HEALTH CORPORATION • Los Angeles, CA

6d

About The Position

As a member of the clinical support care team, the Medical Assistant - Referral Tracking obtains authorization for specialty care from the health plan, Independent Physician Association (IPA), or County when ordered by an NEVHC provider. The role coordinates specialty care referrals with patients and their families, helping ensure patients follow through with external care. It also ensures NEVHC receives appropriate consultative documentation for the provider to review and follow up on recommendations.

Requirements

• Complete a secondary or postsecondary Medical Assistant education program authorized or approved by the specified education authorities.
• Maintain current Cardio-Pulmonary Resuscitation (CPR) certification in compliance with corporate policy.
• Maintain or exceed Medical Assistant competency levels established by corporate clinical practice standards.
• Demonstrate knowledge and skills to provide age-appropriate care and understand growth and development across the lifespan, including the needs of infant, adolescent, adult, and geriatric patients.
• Be dependable and reliable, accept a variety of tasks, and comprehend and follow instructions accurately.
• Have a thorough working knowledge of business English, spelling, punctuation, and contemporary general office practices and procedures.
• Have math skills sufficient to prepare routine spreadsheets and calculate or balance invoices, expense reports, and similar items.
• Have computer skills in Microsoft Office programs, electronic health record systems, and database systems.
• Have typing and data-entry skills sufficient to meet production requirements.
• Have effective verbal and written communication skills, including the ability to communicate clearly with patients and others.
• Have effective work-organization skills and work effectively as a team player.
• Be willing and able to work a varied and flexible schedule to accommodate NEVHC and patient needs.
• Demonstrate sensitivity to the cultures represented among members and staff and communicate professionally and caringly with people from diverse cultures and lifestyles.
• Set task priorities and work effectively despite interruptions and with minimal supervision; be a self-starter, reliable, and dependable.
• Demonstrate proficiency with the electronic health record database within three months of attending training sessions.
• Be fluent in English, including speaking, reading, and writing.
• Be able to solve problems and make routine recommendations.
• Maintain absolute confidentiality regarding health care and other patient or client information.
• Have a current California driver's license, appropriate insurance coverage, and a driving record acceptable to NEVHC's insurance carrier if driving on the job is required.

Nice To Haves

• A high school diploma or General Educational Development (GED) Certificate is preferred.
• Fluency in Spanish (speaking, translating, reading, and writing) is required to complete NEVHC's mandatory Medical Interpretation course.

Responsibilities

• Obtain authorization for specialty care from the health plan, IPA, or County when ordered by an NEVHC provider.
• Coordinate specialty care referrals with patients and their families and ensure follow-through with external care.
• Ensure NEVHC receives consultative documentation for provider review and follow-up on recommendations.
• Satisfactorily serve as a guide or mentor to new employees in the same job description.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED