Medical Assistant II, & Patient Service Representative, Urology

Sutter Health•Auburn, WA

About The Position

The Medical Assistant II, & Patient Service Representative provides clinical and clerical support to providers and members of the patient care team, helping deliver high-quality patient care and maintain smooth patient and departmental workflows. The role assists the care team in implementing the medical plan of care and uses education, technical competence, and patient interaction skills to gain the confidence and cooperation of patients, their families or support groups, and other healthcare providers. All duties are performed under the direction of a clinician. The position combines medical assisting with reception and medical office front-desk work, patient access registration, insurance verification, prior authorization, and other clerical tasks. It is a regular, part-time position scheduled for 24 hours per week on day shifts, with workdays listed as Monday, Thursday, and Friday. No weekend work is required.

Requirements

High school diploma or GED.
Graduate of a Medical Assistant program; diploma must be presented within 90 days.
Completion of a 160-hour Medical Assistant externship.
Basic Life Support Healthcare Provider certification.
One year of recent relevant experience.
General knowledge of medical procedures, views, and equipment.
Basic understanding of human anatomy, physiology, pathology, and medical terminology.
Competence and validation in basic medical assisting skills, including taking vital signs, preparing patients for examinations, and administering injections.
Ability to interpret information and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Time management and organizational skills, including prioritizing assignments and meeting deadlines within standardized procedures and scientific methods.
General knowledge of computer applications, including Microsoft Office Suite (Word, Excel, and Outlook) and electronic health records.
Ability to work independently and as part of a team, including managing multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by choosing appropriate solutions from established options.
Ability to build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

Responsibilities

Provide clinical and clerical support to providers and the patient care team.
Support the delivery of high-quality patient care and help maintain smooth patient and departmental workflows.
Assist the patient care team in implementing the medical plan of care.
Perform reception and medical office front-desk duties.
Complete patient access registration, insurance verification, and prior authorization tasks.
Perform medical assisting and other clerical tasks.
Perform all duties under the direction of a clinician.
Use patient interaction skills to gain confidence and cooperation from patients, their families or support groups, and healthcare providers.